Customer Service Data Entry

Grovetown, GA ***** 706-***-**** ***********@*****.***

DEIDRA SCOTT

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

PROFESSIONAL

SUMMARY

SKILLS Appointment

Confirmation

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● Registration Coordination

● Microsoft Access

● Resource Scheduling

● Appointment Booking

● Eligibility Determinations

Demographics

Information

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● Fee Collection

Forms and Spreadsheet

Creation

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Patient Information

Management

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● Phone and Email Etiquette

Office Supplies and

Inventory

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● Reliability and Dedication

● Paging Systems

● Outbound Calling

● Punctual and Hardworking

Verbal and Written

Communication

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Insurance Company

Knowledge

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Organization and Time

Management

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● Customer Experience

● Information Collection

● Registration Processing

● HIPAA Guidelines

● Financial Documentation

● Explaining Instructions

● Payment Processing

● Insurance Coordination

● Diagnostic Codes

● Medical Filing

● Customer Satisfaction

Patient Health Information

Access

●

● Patient Registration

ACCESS COORDINATOR 10/2022 to Current

Piedmont Augusta Breast Health Imaging, Augusta, GA WORK HISTORY

Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.

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Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.

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Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.

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● Providing excellent customer service by promptly answering patient inquiries. Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.

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● Performed patient scheduling and registration functions to serve as initial contact point for PAYMENT SERVICES SPECIALIST 08/2018 to 07/2022

Northeast Georgia Physicians Group, Gainesville Ga PATIENT FINANCIAL SERVICES REPRESENTATIVE 06/2016 to 07/2018 Stephens County Hospital, Toccoa, GA

medical office visits.

● Educated patients on importance of preventive health care and insurance coverage.

● Contacted patients on annual renewal dates to offer assistance.

● Provided excellent customer service to patients and medical staff.

● Answered incoming calls, scheduled appointments and filed medical records.

● Verified patient insurance eligibility and entered patient information into system.

● Greeted and assisted patients with check-in procedures.

● Responded to inquiries by directing calls to appropriate personnel.

● Researched and resolved billing discrepancies to enable accurate billing. Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.

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● Provided excellent customer service, developing and maintaining client relationships.

● Monitored customer accounts to identify and rectify billing issues.

● Worked with multiple departments to check proper billing information.

● Processed and verified invoices to secure accuracy of billing information. Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.

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Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.

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● Reviewed and reconciled customer accounts to manage accuracy of payments.

● Identified payment trends and adjusted billing processes accordingly to retain customers.

● Generated monthly invoices for customers in multiple formats to provide transparency.

● Responded to customer concerns and questions on daily basis.

● Monitored outstanding invoices and performed collections duties.

● Handled account payments and provided information regarding outstanding balances.

● Collaborated with customers to resolve disputes.

● Processed payment via telephone and in person with focus on accuracy and efficiency. Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.

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Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.

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● Researched billing errors and discrepancies to initiate corrective action.

● Responded to customer inquiries and provided detailed account information.

● Analyzed customer financial records to determine appropriate payment plan.

● Entered client details and notes into system for interdepartmental access and review.

● Maintained accurate records of customer accounts, payments and payment plans.

● Processed debtor payments and updated accounts to reflect new balance. Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.

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● Established relationships with customers to encourage payment of delinquent accounts. Developed and documented collection procedures and policies to comply with government regulations.

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● Contacted customers to discuss past-due accounts and negotiated payment plans.

● Listened to customers and negotiated solutions that met creditor and debtor needs.

● Monitored customer accounts for payment delinquency and initiated collection efforts. PURCHASING AGENT 05/1997 to 08/2015

UHS Pruitt Corporation, Norcross, GA

● Worked with customer to create debt repayment plan based on current financial condition. Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.

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● Maintained complete documentation and records of all purchasing activities. Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.

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● Performed monthly reconciliation of open purchasing orders. Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.

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Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.

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● Tracked inventory shipments and prepared spreadsheets detailing item information.

● Reviewed proposals, qualified vendors, and recommended optimal suppliers. Communicated frequently with stores and vendors to manage orders and verify revisions on purchase orders.

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Determined lowest possible cost, factoring in quality, and reliability and negotiated favorable contracts.

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Computed and created purchase orders in [System] to monitor stock levels, verify purchase requisitions, and expedite customer orders.

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Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.

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Solved diverse supply chain problems involving numerous sources, logistics, and scheduling factors.

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Oversaw financial administration and managed [Type] inventory while selecting and monitoring vendors.

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● Accepted and processed supply requests from staff, and placed orders per procedures.

● Maintained documentation for all purchases.

● Identified and resolved supply chain issues to mitigate delays and production disruptions. Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills.

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Collaborated with internal departments to identify and manage demand for material and services.

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● Analyzed and reported on inventory levels to determine purchasing requirements.

● Conducted research, identifying potential vendors and better pricing options.

● Searched for hard-to-find items and found high-quality, reliable vendors.

● Worked with departments to find new and better items to fulfill diverse needs. Stephens County High School, Toccoa, GA

High School Diploma, 05/1990

EDUCATION

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