Project Management Customer Support
Resume:
Miles K. Brooks
Brentwood, TN 37027
********@*****.***
EDUCATION
Prairie View A&M University, Prairie View, TX BA Political Science and Geography 1994 University of Florida Levin College of Law, Gainesville, FL JD 2001-2003 CAREER ACHIEVEMENTS
*Aligned strategic partners and customers with value-added products and services to distribute quality healthcare and education.
*Experienced in hands-on training in management, administration, financial, and personal development.
*Department experience in project management, product development, and system integration.
*Successful track record of business transformation and process re-engineering.
*Advanced MS/Office Skills (Word, Excel & Outlook)
*10+ years experience with client / customer interaction and problem resolution
*10+ years experience with file transfer, application maintenance, customer support and utilizing reporting tools
*Micro miniature repair Certification
* 10+ years experience in IT infrastructure development CAREER EXPERIENCE
Asurion 2014-2017
Training Coordinator
I provide instruction for technical support associates and new-hires for Verizon customers. In addition I set up testing, coordinate all needs that new-hires need to transition to support technicians. Mike Walker and Associates
IT Specialist /Legal Researcher 2010- 2011
Prepared complaints, briefs, demands, social security claims, divorces, veterans’ claims, and bankruptcies. Further, I set-up and maintained the company network and phone system. Dell Inc.
Account Manager 2007-2010
Relationship Sales for the small and medium business division. I maintained a rolling average of 150%. I Used, SalesForce, CRM, for reporting and customer management. I developed IT solutions for companies with up to 50000 employees. Including hardware, software, and storage. The Brooks Home School Academy, Brentwood, Tennessee Headmaster/ Owner 2003- 2014
Chief administrator/ treasurer/ and counselor for sixty plus students. I Designed lesson plans, and IEP’s (Individual Education Plans) for each student; prepared college applications, recommendations, and scholarships for each student and planned trips (world tours), and study abroad opportunities for each student. I further prepared adhoc reporting to State on the development of the students. All students were accepted into college on scholarship and all have since graduated from college and are pursuing advanced degrees.
West Orange High School
Orange County Public Schools
Teacher – Exceptional Student Education 1997-2001
*I taught behavioral and academic excellence to students with learning disabilities while preparing IEP’s (Individual Education Plans) for a caseload of 60 plus students. Additionally, I prepared weekly meetings with parents, and weekly reports for each of students’ progress. I was selected, Educator of the year in 2000. Wrestling Coach 1997-2001
I took the most wrestlers to the state championship, 13 out of 14 wrestlers, including one female who placed 5th @ 103 lbs., in the boys division.
Central Florida Medical Management, Orlando FL
Account Representative and IT Specialist 1996-1998
*Managed all phases of medical billing, including ICD-9 and CPT-4 coding, and Med Assist billing program. Additionally, I worked collections and reconciliations of outstanding debt, as well as handled all electronic billing transmission including Medicare and Medicaid. Further handled all IT matters, Hardware and Software implementation. Tennessee Managed Care Network, Nashville, TN
Special Projects Manager 1993-1996
*Special advisor to the Vice President of Operations.
*Provided direction and advice on state and federal regulations relating to managed care to ensure the proper distribution of quality care.
*Managed all phases of the implementation of a new member services department.
*Negotiated timely resolution to customer complaints and disagreements.
*Managed all phases of re-engineering the Dental Department and served as advisor for the company’s transition to a major HMO in Tennessee.
* Collections and reconciliations of provider accounts Brooks Entertainment Inc. / Creative Sensations Catering and Event Planning 1993-2000 Manager/ Owner 1994-2000
I managed all facets of daily operations of music promotions, catering, event planning, and concert promotions. Further, I managed a staff of 8 people.
United State Navy 1984-1993
*Submarine Force – Sonar Officer, Dive Officer, Division Officer, Trainer. Submarine Qualified, Navy Diver Certification, Electronics repair Certification, Fleet Training certification, Good conduct medal, Rifle and pistol Expert medals, Micro miniature repair Certification
COMMUNITY ACTIVITIES AND MEMBERSHIPS
Candidate- Florida State Representative 39th District First Vice-Chair Southern Regional Black Law Students Association Educator of the Year
Certified Teacher Association
National Education Association
Candidate – Metro City Council (Nashville, TN)
NAACP – (Nashville, TN)
Navy League Award
Minority and Migrant Student Mentor
Black College Male Explorers Program
United States Olympics Trials - Wrestling
Moot Court Texas State Champion
Prairie View Panther Award
National Wrestling Champion
Wrestling Coach
HOBBIES
Golf, Wrestling, Fishing, and Politics
References: Christina Callaway 407-***-****, Heath Rice 469-***-****
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