Customer Service It Support

Oluwagbenga Olagoke

An experienced information support officer that handles staff and

customers needs with speed, accuracy and efficiency. 2/3 3 Main Road

Paisley, PA1 2TG

+44(0)740-***-****

oluwagbengaolagoke@gmail

.com

www.linkedin.com/in/εύνοια

EXPERIENCE

Alert Microfinance Bank— IT Officer

August 2022 - PRESENT

● Responding to and resolving technical issues in a timely and efficient manner to minimize downtime and disruptions.

● Working with other members of the IT team to identify and respond to all IT support needs.

● Taking responsibility of the problem management process alongside delivering support for high quality systems and hardware to users

● Providing training and guidance to traders and other staff members on how to use technology and software effectively.

● Managing incident and problem management at all levels.

● Working with 3rd party vendors to enhance desirable project deliveries for end users and services.

● Proactive in staying informed about new software releases, features, and functionality, as well as updated installation procedures.

Empire Trust— IT Officer

July 2019 - July 2022

● Installing and configuring computer hardware, software, system, networks devices, printers and scanners.

● Providing technical support across the company both online and offline.

● Collect, organize and monitor problems and solutions log for use by other technical analysts.

● Ticket logging and management using Zoho CRM.

● Maintaining and updating asset management systems and inventories for IT assets.

SKILLS

Customer service,

Technical skills,

Operating Systems, File

management systems,

Web host management,

Microsoft 365,

Desktop applications,

Network setup and

configurations, Data analysis,

Hardware and device drivers.

● Awareness creation on recent updates on /web applications to enhance job delivery.

● Maintaining security and policy compliance while performing technical tasks.

● Liaise with 3rd party vendors regarding licensing, upgrades, procurements and old equipment disposal.

● Working closely with HR to manage employee lifecycle events, including onboarding, transfers, promotions, and terminations..

● Providing complete online meeting support with Zoom, Google meet and Microsoft teams, including documents ready to be presented during those sessions.

Modest Computers, Nigeria— Service Desk Analyst

November 2017 - June 2019

● Provision of excellent customer service through empathy, friendly demeanor, and following established quality assurance processes.

● Performing basic walkthrough of configuration with the customer.

● Researching hardware and software problems defined by customers and providing diagnosis and resolution.

● Documenting worked issues and detailed steps for resolution and escalation when necessary.

● Communicating with my line manager on a regular basis to provide feedback and suggestions for improving efficiency

● PC and laptops builds deployments, wipes and disposals. EDUCATION

Ladoke Akintola University, Nigeria— Degree

Bachelor Degree Mathematics

December 2011 - December 2016.

Bolson College, Nigeria — High School Certificate

Senior secondary certificate of education

September 2002 - June 2008.

CERTIFICATIONS

Cyber security Awareness and Innovation

EIT Digital -Issued Nov 2022

Information Systems Auditing, Controls and Assurance The Hong Kong University of Science and Technology Issued Nov 2022

REFERENCE

Will be provided on request

Contact this candidate