Technical Support P E
Resume:
Bachelor of Fine Arts Graphic Design
Technical Support
Fundamentals
CCIE
Full Sail University • 2016
Cisco Certified Internetwork Expert
I T S P E C I A L I S T
S K I L L S
P R O F E S S I O N A L S U M M A R Y
W O R K E X P E R I E N C E
E D U C A T I O N
C E R T I F I C A T I O N S
PAUL SINGLETARY
With a decade-spanning background in IT, sales, and management, I bring versatility and unwavering dedication to the professional arena. My extensive experience positions me as a valuable addition to your company, capable of enhancing existing frameworks through the application of my refined skill sets.
770-***-**** ****.*****@*****.***
Decatur, GA 30033 linkedin.com/in/paul-singletary-8728ba88 SQL
Secure CRT
Network+
Citrix
MAC Systems
Technical Support
End-User Support
Network Administration
Conduct a thorough analysis of IT systems, identifying inefficiencies and recommending optimizations for streamlined operations. Utilized data analysis to drive informed decisions, resulting in improved system performance and enhanced user experience. Collaborate with IT teams to implement seamless integrations and upgrades, ensuring smooth functionality across various systems. Resolve complex technical challenges through systematic troubleshooting and innovative solutions, maintaining system reliability and minimizing downtime.
Perform daily system monitoring, verifying integrity and availability of hardware, server resources, systems, and critical processes. Facilitate the best user experience through continuous support and communication of system changes. Communicate regularly with customers concerning data exchange and technology integration. Prepare reports by collecting, analyzing, and summarizing information. Maintain well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures. Oversee inventory by ordering precise quantities of stock and executing corrective actions to drive profitability. Boost revenue by implementing sales cycle procedures related to new business development and contract agreements. Genuine Parts Company
Asurion
Abbadabba's
Associate of Arts Fine/Studio Arts
Systems Analyst • Jan 2023 - Present
Information Technology Specialist • Nov 2018 - Oct 2022 Assistant Manager • Jan 2018 – Jan 2020
Georgia State University • 2013
Perform routine inspection, testing, and repair of smartphones. Monitor part inventories and inform owner of status. Maintain a competitive clientele.
Designed a strategic plan for component development practices to support future projects. Mobile Outfitters
Technical Lead • Jan 2017 – Jan 2018
The Bits and Bytes of Computer
Networking
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