Rocky Aday

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806-***-****

ad2x9z@r.postjobfree.com

OVERVIEW

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EXPERIENCE

Connexus Resource Group

02/2022 - 01/2024

Customer Service Agent

My role was to handle incoming customer calls. These calls would involve everything from troubleshooting various systems to advising on navigation for those systems.

The skills needed to do this job were technical as well as social. You also had to understand policies from different states.

Sitel

11/2017 - 05/2019

Customer Service Agent

I was a billing agent for USAA. My responsibilities included collecting payments for insurance policies. Providing limited information about the billing cycles/

Not only did we have to collect payments, but we were also responsible for upselling some of our other available products if the opportunity presented itself.

Cook/Prep

06/2019 - MM/YYYY

MIT/Cook

I was a manager in training less than two months after applying. I had to handle everything from prep to cooking to running fry station to managing the schedules and finding employees to fill in when other employees failed to show up for their shifts.

There were many things needed with this job and it was a very fast paced and high-volume arena.

EDUCATION

Full Sail University

2021 - 2023

BA of Video Game Design

This course covered various math and design portions of video games. Everything from basic math to Euclidean Geometry. Charts, graphs, Cartesian planes.

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2019 - 2021

BA in Software and Mobile application Development

Learned basic coding skills and how to build websites. Also had to manage group projects across multiple “departments” as our teams were assigned different projects so we would all come together at the end of the course to make one massive presentation

SKILLS

• Meal Preparation

• Cooking

• Kitchen Experience

• Food Service

• Food Preparation

• Busser

• Cleaning Experience

• Microsoft Office (10+ years)

• POS

• Kitchen Management Experience

• Culinary Experience

• Serving Experience

• Quality Control

• Home Care

• 4G/LTE

• Customer Service

• Customer Satisfaction

• Customer Care

• Call Center

• Remote/WFH

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