Jennifer L. Kimber Wakefield, Rhode Island *****

ad2x9v@r.postjobfree.com 401-***-****

Summary

Business professional with more than a decade of expertise in business analysis, project management, and user acceptance testing, coupled with strong technological acumen. Proven track record in designing and implementing innovative approaches to complex business situations. Ability to see the big picture and communicate potential solutions and setbacks to all levels of the organization. Highly responsive to internal and external requests, ensuring thorough service delivery. Exceptional interpersonal skills with ability to communicate effectively across all levels within an organization. Highlights of Expertise

Program Implementation & Modification

Technical Business Operations Analysis

Quality Assurance & Program Testing

Requirements Gathering & Creation

Technical & User Support

Troubleshooting & Root Cause Analysis

Defect Analysis / Documentation

Process Improvement

Career Experience

Amwins Group Benefits, LLC North Kingstown, RI

STRATEGIC TECHNICAL LEAD (Aug 2023 - Present)

Primary focus revolves around implementing new technologies, establishing file connections, and developing a wide range of client-facing technological solutions, including automation

Responsible for the creation and ensuring the high-quality of complex data reporting requests from both internal and external clients

Enhancing the existing electronic data processing logic to boost its robustness and incorporate response reporting capabilities

Actively building bridges between IT and the business to address challenges and find creative solutions while continuously adapting to changing requirements as directed by the clients BUSINESS ANALYST (2019 - Aug 2023)

Developed solutions to streamline and increase efficiency in the onboarding process

Successfully launched and managed multiple additional voluntary benefits blocks of business; each included inbound and outbound eligibility, along with other technical aspects

Led a project aimed at enhancing an internal processing database to streamline workflow, task management, processing efficiency, and reporting capabilities OPERATIONS ANALYST (2016 - 2019)

Project lead for implementing our first voluntary benefits block of business that included electronic files for both inbound and outbound eligibility 1

Maintained such high quality in outbound eligibility files that we earned exclusive permission to directly integrate our outbound files into their production system, bypassing testing

Collaborated with consultants to design database solutions; one project resulted in such an efficiency improvement that it led to a reduction in staffing needs by three full-time employees Providence Mutual Fire Insurance Company Warwick, RI BUSINESS ANALYST (2015 - 2016)

Collaborated with team in managing project for the rewriting of Providence Mutual’s Rhode Island Personal Auto program by overseeing product development, coordinating with underwriting department, and working with multiple developers at each phase

Developed in-house Personal Lines Quoting system to replace third-party vendor application; completed project within stringent deadlines and reduced ongoing maintenance costs and fees

Created documentation for supporting and driving key business initiatives and coordinated communications within all levels of the company to support transparency of project initiatives QUALITY ASSURANCE ANALYST (2013 - 2015)

Completed analysis of reported defects and enhancement requests; ensured that identified system updates were thoroughly tested and reviewed prior to production release approval

Recorded and verified rating algorithms and calculations for state-specific rate changes while capping of rates as dictated by state regulatory commissions, ensuring 100% accuracy 2007 – 2012 Chariho Regional Schools South Kingstown Schools North Kingstown Schools, RI Rockbridge County Schools, VA

PART-TIME / SUBSTITUTE / LONG-TERM SUBSTITUTE / HIGH SCHOOL MATHEMATICS TEACHER 1999 – 2006 Roadway Express / YRC Worldwide Milwaukee, WI / Akron OH CENTRAL DIVISION FIELD ENGINEER

Created and enhanced tools to help support decisions and planning

Developed and facilitated training programs to educate the workforce

Directed the roll out of Roadway Digital Dispatch to optimize pick-up and delivery routing OPERATIONS ANALYST, SR.

Created and enhanced end-user applications

Education & Credentials

MASTERS OF SCIENCE IN MANAGEMENT SCIENCE (OPERATIONS MANAGEMENT) Case Western Reserve University

2

BACHELORS OF ART IN MATHEMATICS (STATISTICS)

Saint Mary’s University of Minnesota

Professional Development: The Leadership Partnership of Rhode Island: "Being a Leader" Training cohort; Agile Project Management Fundamentals Certification; Learning Tree Course 534: Developing SQL Queries for SQL Server; AINS 21: Property and Liability Insurance Principles Technical Proficiencies: Azure DevOps, Microsoft SQL Server, EDI, Project Management, Visual Basic for Applications (VBA), Microsoft Office, SharePoint, ServiceNow, Axure Professional Memberships: APIW Greater Boston Area, Women in Leadership Nexus 3

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