Azusena Gonzalez

*** ***** ** *** ** Costa Mesa Ca 92627 • 949-***-**** • ad2x8k@r.postjobfree.com Objective

Highly proactive and hardworking individual who is attentive to detail, eager to learn, and has excellent communication skills. Seeking a job that will let me expand my knowledge within the customer service/ computer industry. Education

High School Diploma- June 2019

Estancia High School

Costa Mesa CA

Santa Ana College- Aug 2019-May

Santa Ana CA

Orange Coast College- Aug 2021-Present

Costa Mesa CA

Experience

College- Costa Mesa CA

• MS Office. Word, Excel, PowerPoint, Outlook, Access, OneNote.

• Email. Filters, folders, mail merge, rules.

• Google Drive. Docs, Sheets, Forms, Slides.

• Writing. WordPress, SEO, Yoast, journalism, technical writing, ghostwriting.

• Spreadsheets. Excel, Google Sheets, OpenOffice, comparative analyses, pivot tables, macros, link to database, vertical lookups.

• Graphical. Photoshop, Illustrator, InDesign, Acrobat, Free Hand, Corel Draw. Smart and Final- Costa Mesa CA

• Customer Interaction: Respond to customer inquiries and concerns.

• Provide accurate information about products, orders, and cultivation processes.

• Uphold a positive and helpful tone in all customer interactions.

• Report recurring or critical issues to management for timely resolution.

• Report recurring or critical issues to management for timely resolution.

• Draft thoughtful and informative responses to customer inquiries and concerns.

• Collaborate with team members to address and resolve customer challenges. Skills and Interest

• Languages: English, Spanish

• Skills: Computer, organization, time management, and speed and efficiency January 2021- Present

August 2019- Present