Human Resources Customer Service
Resume:
*.CLAUDE K DENNIS
West Columbia, SC 29172
************@*****.***
OBJECTIVE
20+ years of building strong relationships with clients to ensure the best quality & professionalism. Highly enthusiastic, hardworking, articulate & responsible. Driven to maintain to customer satisfaction and contribute to company and client success.
EXPERIENCE
Spectrum
Digital Sales Representative
August 2020 – April 2023
Assisted current and potential customers with selecting the best family options for communications by way of cable, internet, home phone & mobile.
Attended many classes and courses to better serve our community
Weekly coaching
WNS Global Services
Call Center Supervisor
March 2017-June 2019
Managed on a daily basis 45-50 agents with 2 additional supervisors.
Intake inbound calls for Transunion Credit Bureau
Daily coaching & development
Conduct interviews for potential agents
The State Media Company
Customer Service / Human Resources Representative
March 2003 – March 2017
Customer Service
Crosses trained & provided back up for co-workers when needed
Compute accurate sales prices for company merchandise
Performed cashier duties & product assistance for sales
Delivery of quality communication, customer support for each customer & clients
Prepared spreadsheets daily with for Accounts Receivables and product sales
Created monthly reports for product sales & terminated accounts
Opening & closing of customer subscription accounts
Human Resources
Resolved personnel issues regarding HR matters needing clarification, submissions and corrections
Contacted potential applicants and arranged interviews with department VP’s
Conducted background checks and verifying references
Assisted, set up and prepared potential applicants with employment opportunities
Scanned official documents & created ID cards to new employees
Assisted with Human Resource employee orientation
Switchboard operator
Purchasing agent for all office and janitorial supplies
Arrange temporary staffing for inner office functions
EDUCATION
University City High School
High School Diploma in Business
September 1985 – June 1989
Lincoln University
Business Management / Accounting
SKILLS & MILITARY
Active listening; Excellent time management; Strong communication; Strong Organizational skills; Sharp problem solver; Team leader; Multi-taster; Customer care support; switchboard operation
MILITARY – United States Army : August 1990 – December 1998
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