Chris Williams

Computer Support

Pelion, SC ***** ad2x5w@r.postjobfree.com

803-***-****

I have been in the computer support/IT field for over 20 years. I have done everything from do custom builds of computer systems in cabinets, troubleshoot both software and hardware and set up networks for over 100 computers. I have experience in setting up, troubleshooting and upgrading networking components in both commercial and residential applications.

Authorized to work in the US for any employer

Work Experience

Desktop Support Technician

University of South Carolina - Columbia, SC

February 2021 to Present

Diagnose and repair customer devices as needed such as ensuring their network adapters can connect to the school wi-fi, running virus scans so their device runs at optimal speed. Help them install virtual machines on their mac books so they are able to run both mac os and windows os.

I also take chats and case requests in ServiceNow for a variety of troubleshooting requests as well as backup help desk technician in taking calls when needed.

Application Support

infinite Computer Solution - IBM Project - Columbia, SC September 2018 to February 2021

Used the ticketing system ServiceNow to set up and run UC4 jobs for the university.

Input data into the UC4 system to efficiently run jobs.

Granted access in BDMS and Degree Works applications. Pulled reports in UC4 for various teams as requested.

OTR Truck Driver

Southlake Transport - Lexington, SC

June 2017 to September 2018

Safely and efficiently picked up and delivered freight all across the southeast.

Field Computer/Networking Technician - Contractor

Ginelli Enterprises – Simpsonville, SC

February 2012 to January 2015

Installed, troubleshot and extended network access in various retail establishments as required for networking upgrading.

Installed, troubleshot and configured networking components such as cisco routers, switches, Aruba devices in various retail stores.

Troubleshot, desktops, laptops and the occasional printer to ensure they were running as they should.

Performed virus scans, data backup, data restoration, battery and hard drive replacements.

Education

Some college in Desktop Support

New Horizons Learning Center - Columbia, SC

April 2016 to August 2016

High school diploma in General Studies

Pelion High School - Pelion, SC

August 1990 to June 1994

Skills

•Desktop Support

•Help Desk

•Microsoft Windows

•Mac OS

•ServiceNow

•Software Troubleshooting

•Network Support

•Computer Networking

•VPN

•Application Support

•LAN

•Technical Support

•WAN

•Troubleshooting

•Remote Access Software

•TCP/IP

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