CONTACT

817-***-****

ad2x3f@r.postjobfree.com

LinkedIn: HeatherCherry

SKILLS

Product Management

Agile/Scrum

Backlog Refinement

Atlassian Jira

User Stories

Data Analysis

A/B Testing

Requirements Gathering

Stakeholder Management

Azure Devops

Product Marketing

Acceptance Criteria

Healthcare Services

EDUCATION

BACHELOR OF ARTS (BA)

The University of Texas

Austin, TX

August 2007 - May 2012

Rhetoric & Writing

Communication Studies

TRAINING

PRODUCT-LED GROWTH

Micro-Certification

Product School & Gainsight PX

Issued December 2022

HEATHER L CHERRY

PRODUCT MANAGER

Passionate and customer obsessed product manager withmore than 5 years experiencemanaging insurtech and fintech products.

PROFILE

With a rich history ofinnovationand meticulous attentionto detail, I can conceptualize, deliver, and oversee the software development lifecycle (SDLC) of cutting-edge products. I thrive ondata-driveninsightsand cross-functional collaboration to deliver successful product outcomes. My journey is marked by self-driven learning and a passion for creating solutions that empower users to achieve their objectives. After apurposeful pause to reinvigorate my career objectives, I am readyto re-enter the product and tech landscape in any capacity available. EXPERIENCE

MEDICAL RECEPTIONIST

Absolute Urgent Care • Aubrey, TX

June 2023 - Present

Supported clinical and administrative operations for patient-friendly service and HIPAA compliance.

Ensured positive first impression by greeting and assisting patients with a warm, professional demeanor.

Employedelectronic medical record (EMR)softwareto streamline patient flow and reduce wait times.

Coordinated with across-functionalhealthcare teamto relay patient messages and communicate urgent concerns.

Verified medical insurance and handled billing inquiries, resulting in reduced billing errors.

CAREER BREAK

Dallas-Fort Worth, TX

September 2022 - May 2023

Deliberate hiatus from profession to focus onpersonalexplorationand realign career objectives with long-term goals.

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GROUPS

WOMEN IN AGILE

February 2022

WOMENTECH NETWORK

December 2022

WOMEN IN PRODUCT

December 2022

AIPMM

November 2019

AGILE ALLIANCE

November 2019

TEXAS EXES

May 2012

VOLUNTEERING

VP FUNDRAISING

Sandbrock Ranch

Elementary School PTA

May 2023 - Present

ENDORSEMENTS

Professional and personal

references available upon

request.

Stayed connected with the product community to keep up with industry trends and gainfresh technology insights.

Spent valuable time with family, especially youngchildren.

Initiated a new passion project by joining the PTA Board at child’s school.

PRODUCT MANAGER

Lanvera Ltd. • Coppell, TX

March 2022 - August 2022

Led the product strategy for a fintech platform delivering financial documents like bank statements, invoices, and tax forms.

Collaborated with a cross-functional development team to coordinate work, build trust, and improve product outcomes.

Advocatedteam-based backlog refinementfor clearerproduct requirements and improved sprint planning collaboration.

Contributed to executive briefs for product vision and strategy to ensure features metstakeholder objectives.

Mentoredfirst Scrum team, participated in Scrum ceremonies,and boosted efficiency duringWaterfall-to-Agile transition. PRODUCT MANAGER

Zywave Inc. (acquired ITC November 2020) • Milwaukee, WI June 2015 - March 2022

Managed an email automation platform for independent insurance agents to engage with clients.

Analyzed customer feedback, buyer personas, and user analytics to drivedata-driven product decisions.

Introduced requirements gathering, backlog refinement, andAgile methodologies to enhance product development.

Used acquisition, utilization, and retention data to ensure product success aligned withbusiness KPIs.

Collaborated onintegrations, providing tech supportand consultations to clients, vendors, and engineering teams.

Unified internal teams by syncing communication, documentation, goals, and deadlines.

REGISTRATION EXPERIENCE COORDINATOR

Parker University DBA Parker Seminars • Dallas, TX January 2014 - June 2015

Oversaw event registration, customer experience, digital marketing, and attendee engagement for chiropractic education conferences.

Utilized eventfeedback surveys,competitive analysis,and market research to enhance seminar value.

Upgradedonline registration, communication, and on-sitesupport to enhance the attendee experience and resolve inefficiencies.

Fostered collaboration and transparency across groups tobridge communication gapsand drive event-wide progress.

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