Customer Service Nursing Assistant
Resume:
Tyeise Evans
Milledgeville, GA *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Quality Assurance Analyst
Sagility Healthcare/Cigna - Georgia
August 2023 to Present
Remotely monitors customer service skills of all customer service representatives to ensure quality call handling, accurate coding in CRS and appropriate documentation. Completes established monitoring objectives in accordance with applicable SOP’s. Certified Nursing Assistant (CNA)
Shiftkey - Birmingham, AL
May 2022 to Present
Traveled and work as CNA at assigned facility per diem. Performed duties of CNA caring for residents under nurse supervision.
Certified Nurse Aide (CNA), Nursing Assistants
Affinity Hospice Management LLC - Birmingham, AL
January 2022 to March 2023
I provide palliative care to terminally ill patients. Reporting to nurses, administering medication, maintaining care records, assisting with ambulation and exercise, serving meals, and changing bed linens.(Moved to Georgia)
CNA - Certified Nursing Assistant
ESHYFT - Birmingham, AL
May 2022 to January 2023
Traveled and work as CNA at assigned facility per diem. Performed duties of CNA caring for residents under nurse supervision.
Coordinator Specialist I
Guidehouse - Birmingham, AL
June 2021 to July 2022
Coordinate patient billing, and insurance while giving first class customer service remotely. Quality Assurance Analyst
Mar Jac Poultry - Jasper, AL
April 2021 to November 2021
Inspect, and record defects, temperatures, and weights of various poultry sections. Insure all data is recorded on information sheets according to company needs and requirements. (Personal injury) CNA - Certified Nursing Assistant
Norton Nursing Group - Birmingham, AL
October 2020 to March 2021
Traveled and work as CNA at assigned facility per diem. Performed duties of CNA caring for residents under nurse supervision.
CNA - Certified Nursing Assistant
St. Martin's in the Pines - Birmingham, AL
September 2019 to March 2021
Care for and assist residents with ADLs in a Long-Term care facility under the direction of LPN/RN supervisor. Update residents medical records to insure accuracy for Physicians and other medical personnel.
Driver
DHL - Birmingham, AL
October 2020 to January 2021
Sort and scan packages according to zip codes and regions as assigned. Loading, delivering and picking up packages. (Seasonal Position)
Catering Driver
Newk's Eatery - Birmingham, AL
January 2019 to March 2020
Prepare, and build, various catering orders while insuring accuracy before both delivering and setting them up for the customers.
CNA - Certified Nursing Assistant
East Glen nursing home - Birmingham, AL
October 2017 to January 2019
Care for and assist residents with ADLs in a Long-Term care facility under the direction of LPN/RN supervisor. Update residents medical records to insure accuracy for Physicians and other medical personnel.
Account Representative/Customer service Representative Portfolio Recovery Associates - Birmingham, AL
March 2016 to May 2018
Provided exceptional customer service to customers on inbound calls, who needed to pay, settle or make arrangements on personal debts that were in collections. Made outbound calls to customers who had debts with us, negotiated arrangements plans, payoffs, and settlements to resolve accounts. Education
Associate's degree in Medical Assisting
South University_Savannah Online
June 2023 to Present
Diploma
A.H Parker High School - Birmingham, AL
August 2003 to May 2006
Associate in Nursing
Jefferson State Community College - Birmingham, AL August 2018
Skills
• Laboratory Experience
Certifications and Licenses
Certified Nursing Assistant (CNA)
May 2011 to Present
Driver's License
CPR
May 2023 to May 2025
BLS Certification
May 2023 to May 2025
State Tested Nursing Assistant
AED Certification
First Aid Certification
Assessments
Bartending — Proficient
May 2020
Understanding, pouring, and mixing drink orders
Full results: Proficient
Work motivation — Proficient
February 2021
Level of motivation and discipline applied toward work Full results: Proficient
Customer service — Proficient
July 2021
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
July 2021
Responding to customer situations with sensitivity Full results: Proficient
Data entry: Attention to detail — Completed
July 2021
Maintaining data integrity by detecting errors
Full results: Completed
Front desk agent (hotel) — Proficient
May 2022
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Nursing assistant skills — Proficient
May 2022
Providing nursing aid to patients using knowledge of relevant equipment and procedures Full results: Proficient
Administrative assistant/receptionist — Proficient July 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Home health aide skills — Proficient
July 2021
Providing care to patients in a home setting
Full results: Proficient
Work style: Reliability — Proficient
May 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Work style: Professionalism — Proficient
July 2021
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
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