Tyeise Evans

Milledgeville, GA *****

ad2x2w@r.postjobfree.com

+1-205-***-****

Authorized to work in the US for any employer

Work Experience

Quality Assurance Analyst

Sagility Healthcare/Cigna - Georgia

August 2023 to Present

Remotely monitors customer service skills of all customer service representatives to ensure quality call handling, accurate coding in CRS and appropriate documentation. Completes established monitoring objectives in accordance with applicable SOP’s. Certified Nursing Assistant (CNA)

Shiftkey - Birmingham, AL

May 2022 to Present

Traveled and work as CNA at assigned facility per diem. Performed duties of CNA caring for residents under nurse supervision.

Certified Nurse Aide (CNA), Nursing Assistants

Affinity Hospice Management LLC - Birmingham, AL

January 2022 to March 2023

I provide palliative care to terminally ill patients. Reporting to nurses, administering medication, maintaining care records, assisting with ambulation and exercise, serving meals, and changing bed linens.(Moved to Georgia)

CNA - Certified Nursing Assistant

ESHYFT - Birmingham, AL

May 2022 to January 2023

Traveled and work as CNA at assigned facility per diem. Performed duties of CNA caring for residents under nurse supervision.

Coordinator Specialist I

Guidehouse - Birmingham, AL

June 2021 to July 2022

Coordinate patient billing, and insurance while giving first class customer service remotely. Quality Assurance Analyst

Mar Jac Poultry - Jasper, AL

April 2021 to November 2021

Inspect, and record defects, temperatures, and weights of various poultry sections. Insure all data is recorded on information sheets according to company needs and requirements. (Personal injury) CNA - Certified Nursing Assistant

Norton Nursing Group - Birmingham, AL

October 2020 to March 2021

Traveled and work as CNA at assigned facility per diem. Performed duties of CNA caring for residents under nurse supervision.

CNA - Certified Nursing Assistant

St. Martin's in the Pines - Birmingham, AL

September 2019 to March 2021

Care for and assist residents with ADLs in a Long-Term care facility under the direction of LPN/RN supervisor. Update residents medical records to insure accuracy for Physicians and other medical personnel.

Driver

DHL - Birmingham, AL

October 2020 to January 2021

Sort and scan packages according to zip codes and regions as assigned. Loading, delivering and picking up packages. (Seasonal Position)

Catering Driver

Newk's Eatery - Birmingham, AL

January 2019 to March 2020

Prepare, and build, various catering orders while insuring accuracy before both delivering and setting them up for the customers.

CNA - Certified Nursing Assistant

East Glen nursing home - Birmingham, AL

October 2017 to January 2019

Care for and assist residents with ADLs in a Long-Term care facility under the direction of LPN/RN supervisor. Update residents medical records to insure accuracy for Physicians and other medical personnel.

Account Representative/Customer service Representative Portfolio Recovery Associates - Birmingham, AL

March 2016 to May 2018

Provided exceptional customer service to customers on inbound calls, who needed to pay, settle or make arrangements on personal debts that were in collections. Made outbound calls to customers who had debts with us, negotiated arrangements plans, payoffs, and settlements to resolve accounts. Education

Associate's degree in Medical Assisting

South University_Savannah Online

June 2023 to Present

Diploma

A.H Parker High School - Birmingham, AL

August 2003 to May 2006

Associate in Nursing

Jefferson State Community College - Birmingham, AL August 2018

Skills

• Laboratory Experience

Certifications and Licenses

Certified Nursing Assistant (CNA)

May 2011 to Present

Driver's License

CPR

May 2023 to May 2025

BLS Certification

May 2023 to May 2025

State Tested Nursing Assistant

AED Certification

First Aid Certification

Assessments

Bartending — Proficient

May 2020

Understanding, pouring, and mixing drink orders

Full results: Proficient

Work motivation — Proficient

February 2021

Level of motivation and discipline applied toward work Full results: Proficient

Customer service — Proficient

July 2021

Identifying and resolving common customer issues

Full results: Proficient

Customer focus & orientation — Proficient

July 2021

Responding to customer situations with sensitivity Full results: Proficient

Data entry: Attention to detail — Completed

July 2021

Maintaining data integrity by detecting errors

Full results: Completed

Front desk agent (hotel) — Proficient

May 2022

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient

Nursing assistant skills — Proficient

May 2022

Providing nursing aid to patients using knowledge of relevant equipment and procedures Full results: Proficient

Administrative assistant/receptionist — Proficient July 2021

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Home health aide skills — Proficient

July 2021

Providing care to patients in a home setting

Full results: Proficient

Work style: Reliability — Proficient

May 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Work style: Professionalism — Proficient

July 2021

Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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