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Warehouse Associate Customer Service

Location:
Cleveland, OH
Posted:
January 20, 2024

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Resume:

GINA A. M. CALABRESE

EMAIL: ad2x2q@r.postjobfree.com

SKILLS

Customer Service Diligent Detail-oriented

Financial Accounting Micros POS Billing

Organized Time Management Teamwork

Multi-tasking Baking Communication

Stocking Product Knowledge Sales

Food Safety

EXPERIENCE

Warehouse Associate. Retail Merchandising. Production. Wonolo job app 2022 - 2024 Warehouse associate. Triad Staffing. Cleveland, OH 2018 – 2021 Farmer's Markets: Organics On The Go, LLC. sold my homemade vegetarian pizzelle & cookies 2014 - 2017 Bartender: Echles Tavern. Willoughby Hills, Ohio. Owner Sam & Dorie Echle 2013 - 2014 Used Vehicle Title/Billing Clerk. Suburban Chevrolet. Eden Prairie, MN 2011 – 2013

• Organized deal paperwork in 3 piles: in-store/in file, titling, financing. Each pile was in a consistent order for each deal. Stapled copies of received checks for payment of vehicle on the inside left cover of deal

• Billed deal with reconditioning fees, filled out proper amounts next to account numbers on billing sheet, posted to correct accounts within Reynolds & Reynolds. Stamped deal w/date of billing completion

• Stocked-in customer trade-ins and the purchased auction wholesale vehicles within the stock-in book using the stock number that was next in the list of the stock-in book

• Stocked used vehicle of customer trade-in and purchased vehicles from wholesaler within 4008 of Reynolds & Reynolds

• Filled out title as buyer for customer trade-ins and for purchased auction wholesale vehicles. Stamp title and sign title as seller. Looked at lien holder area of title. If there was a lien holder, I verified I had the lien release or the paperwork to pay-off the lien to the lien holder in order to receive the lien release

• Called banks and customers to resolve titling and lien release issues

• Completed lien payoff within Reynolds & Reynolds using the information on the Check Release slip that was given to me from the finance department

• Filled out a vehicle packet for the customer trade-in and for the purchased auction wholesale vehicles using the stock number that I assigned to the vehicle from the used vehicle Stock-in book. Placed title, lien release, and all other documents that pertained to the vehicle inside of the vehicle’s packet. Stapled a sticky note on the outside left-hand corner of the vehicle packet to show that an issue existed with the vehicle. Notated all issues on the sticky note: date and time of phone calls, phone numbers dialed, who I spoke to, and what was discussed. When issue was resolved, I stapled the sticky note on the inside, top area of the packet.

• Wrote notes within the inside front cover of each deal of sold used vehicles stating issues with the deal: date, time, who I spoke to, phone numbers dialed, and what was discussed.

• Titled all sold vehicles. Filled out title application and listed each titled vehicle on the title log for outgoing title work to the DMV according to the required date deadline from the date of sale

• Copied all outgoing title documents that were being sent to the DMV, via a dealership runner, and placed copies of submitted title work in the deal to show the title work was completed and submitted to the DMV

• Copied all finance documents, stapled in a consistent order for each deal, and put the copies in the deal folder

• Gave original stapled finance documents to the Bookkeeper to mail to banks

• Completed the list of purchased or sold vehicles to or from auction using the Buyer’s Order, and the used vehicle packet

• Verified odometer on all documents was the actual odometer and not estimated

• Calculated commissions for used vehicle salesman including draws, spiffs, and pack, (gross profit - pack)

• Month-end cleaning schedule and updating Controller and Office Manager Bartender. Playa Bar I & II. Phoenix, Arizona. Owner Pierre 1997 - 1999 Server/Bartender. Silver Spur Steakhouse, Phoenix, Arizona. Owner Ms. Medina 1994 - 1997 Server/Waitress. Stancato’s Restaurant. Parma, Ohio. Owner Perry Stancato, Sr. 1992 - 1994 Server/Waitress. James Tavern. Woodmere, Ohio. General Manager, Tom George 1990 - 1992 Server/Waitress. Sahara Club. Willoughby, Hills, Ohio. Owners Jim Cvelbar, Tex Palumbo 1987 - 1990 EDUCATION

Financial Accounting. Kent State University. Wooster, OH, Prof Peter Dorff. Grade: A Spring 2016 Writing/English Composition I. Kent State University. Geauga. Dr. Bonnie Shaker. Grade: A- Spring 2016 Financial Accounting. Cuyahoga Community College. Highland Hills, OH. Grade: A+, 4.0 Summer 2004



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