Lucinda Garrett

Jacksonville, NC *****

ad2wzg@r.postjobfree.com

+1-252-***-****

Work Experience

Field Canvasser

NCAPRI - Jacksonville, NC

November 2023 to Present

Promote voter rights

Help citizens of North Carolina get registered to vote Home Health Aide

Visiting Angels - Jacksonville, NC

September 2023 to Present

Assist seniors with companionship and personal care. Allowing independence

Assist with meal prep and light housekeeping

Assist with mobility and bathing

Cake Decorator/Baker

Sam's Club - Jacksonville, NC

January 2023 to June 2023

Decorating cakes for standard production.

Decorating cakes for special orders.

Inventory control and ordering for production.

Customer Service Call Center Associate

ResultsCX - Jacksonville, NC

February 2021 to December 2022

Home based call center provider agent for NC Wellcare health plan. Handle claim processing and review for WellCare Medicaid providers. Troubleshooting claims for approval by following North Carolina laws and regulations for ncdhhs. Promoted to team lead which allowed for help with supervisory decisions. Versed with many different states Medicaid guidelines. Hourly Manager

Halloween Express - Jacksonville, NC

August 2020 to November 2021

Opening of store. Counting registers for start up. Cashier, stocking, inventory control. Supervising all associates. Tending to customer needs

Frontline asst

Sams club - Jacksonville, NC

October 2019 to July 2020

Cashier, customer service, tobacco sales

Server trainer

Old Chicago Pizza - Jacksonville, NC

November 2014 to November 2017

Training new servers, host, bartending, wait tables. Prep and line cook fill in

Pizza artist

store associate

big lots - Jacksonville, NC

October 2012 to February 2015

Responsibilities

Unloading stock and furniture. Furniture sales and loading. Stocking of merchandise. Furniture assembly. Skills Used

furniture sales, furniture assembly

server

dennys - Jacksonville, NC

March 2013 to September 2014

Responsibilities

Training of servers. Waiting on customers

Accomplishments

set up tip guidelines and sign offs. Deep clean schedule. Skills Used

Leadership, teamwork.

Education

Certification in phlebotomy

miller motte - Jacksonville, NC

2010 to 2011

GED

Reading Area Community College - Reading, PA

April 2002 to April 2002

Skills

• Furniture Sales

• Phlebotomy

• Serving Experience

• Restaurant Experience

• Bartending

• Upselling

• Host/Hostess

• Patient Care

• Venipuncture

• Merchandising

• Laboratory Experience

• POS

• Windows

• Management

• Cash handling

• Medical office experience

• Cake decorating (10+ years)

• Medical Records

• Insurance Verification

• Medical Terminology

• Clerical Experience

• substitute teaching volunteer (10+ years)

• Vital Signs

• Meal Preparation

• Home Care

• Caregiving

• HIPAA

• Customer service

• Cash handling

• Cash register

• POS

• Windows

• Typing

• Clerical experience

• Laboratory experience

• Medical records

• Vital signs

• Medical terminology

• Sales

• Bartending

• Upselling

• Restaurant experience

• Microsoft Access

• Leadership

• Serving

• Cooking

Certifications and Licenses

Driver's License

April 2019 to September 2024

I have had a valid license since 1999

Assessments

Customer service — Proficient

November 2023

Identifying and resolving common customer issues

Full results: Proficient

Medical receptionist skills — Proficient

November 2023

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Customer focus & orientation — Proficient

November 2023

Responding to customer situations with sensitivity Full results: Proficient

Work style: Reliability — Proficient

December 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Home health aide skills — Proficient

September 2023

Providing care to patients in a home setting

Full results: Proficient

Retail customer service — Proficient

October 2023

Responding to customer situations in a retail setting Full results: Proficient

Sales skills — Completed

July 2023

Influencing and negotiating with customers

Full results: Completed

Administrative assistant/receptionist — Proficient September 2023

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Current adult volunteer for Onlsow County Teen Court program.

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