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Loan Processing Customer Service

Location:
Kansas City, MO
Posted:
January 19, 2024

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Resume:

Arpita Sinharoy

ad2wz6@r.postjobfree.com 732-***-****

Credit Assistant - Farmers Bank of Kansas City November 2022 to present

Responsible for the completion of loan administration functions such as order title work,

flood certifications, credit reports, UCC searches etc. Prepare loan checklist and loan processing worksheets. Process loan transactions, issue payoff letters, receive & send wires in connection with loans and process construction draws.

Residential Closer III - Fidelity Bank June 2019 to September 2022

Responsible for the completion of Residential Mortgage closing documents in order to ensure that all

information is accurate and complete. Meet contract, underwriting and compliance regulations and

requirements to produce closing packages for loans Nationwide. Request information from both

external and internal sources, enter information into the Loan Origination System (Encompass), and

provide loan documents in advance for review and approval. Also, review loan file documents and verify

fees and charges on disclosures.

Mortgage Processor - HomeDirect BOK Financial Corporation June 2017 to March 2019

Responsible for submitting new files assigned daily to underwriting for initial review. Order and upload necessary items for loan processing (i.e., credit supplement, hazard insurance, etc.) and follow-up on any outstanding items to complete the file review. Consistently provides status updates and information on file in loan origination system. Assist processing and/or closing with questions regarding hazard insurance, verifications of employment, title fees, title work and updating payoffs. Re-discloses fees when applicable (i.e., condo questionnaire fees, condo/PUD fees, etc.) Review file in

origination system for accuracy such as employment history, address verification (USPS), closing dates, flood certification, activates credit monitoring process, etc. Obtain final verification of employment before loan closes.

Doc Prep – Commerce Bank April 2016 to June 2017

Responsible for closing documents for consumer Real Estate purpose. Ensure it's with in compliance with department policies while accuracy and production goals are met. Work on all necessary processes for Home Equity Loans and Lines of Credit according to the internal departmental procedures. Always provide outstanding customer service with accuracy and efficiency. Comply with Regulations set by Commerce Bank's Legal, Compliance and Risk Departments. Set-up files for loan documents to be created- which require review of information & verification from various systems as well as oral and written communication.

Personal Banker - Bank Midwest May 2013 to April 2016

Deliver the Client Experience by providing excellent client service with each client and associate interaction. Sell consumer/small business banking products and services to clients and prospects. Achieve specific sales and service goals on a quarterly and annual basis. Manage client portfolio, services relationships and cross sells all products and services. Maintain current knowledge and consistent compliance with regulations and bank policies and procedures related to the position.

Universal Banker - U.S Bank May, 2012 to April, 2013

Open accounts for new customers and prepare new account paperwork, applications and request the required identification. Identify the needs of new and existing customers and offer appropriate services currently available. Provide additional information to customers regarding promotions, contests and new account options

EDUCATION

Associate in Early childhood education - Mercer County Community college

Skills

Strong verbal and written communication skills.

Excellent customer service, verbal and written communication skills.

Ability to prioritize & multi-task and meet departmental and Regulatory deadlines.

Good organizational skills, attention to detail and detailed oriented.



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