Andy Donyen Forh

ad2wxp@r.postjobfree.com

***** ********** ******* ******, # *** Fort worth, TX 76155

817-***-****

Summary of Qualifications

Dynamic, highly motivated, and results-oriented professional who is experienced working in a variety of office positions providing customer support to diverse industries. Extensive experience in the healthcare industry, claims, insurance verification, credentialing, and QNXT training with the proven ability to manage and prioritize multiple tasks. Possesses a deep understanding and outstanding experience in ICD-9, CPT, HCPCS, revenue coding, and medical terminology. Reputation as a self-directed professional with a proven record of accomplishment in the areas of customer service, problem solving, and general office operations. Excellent communication, organizational, interpersonal, and analytical skills to work effectively with other people at all levels. Equipped with strong organizational skills, an excellent work ethic, and a strong desire to succeed.

Education/Certification

Ultimate Medical Academy – A.A.S in Healthcare Management/Finance

Professional Experience

6/2022 -10/2023: Envoy Air, DFW Airport

Fleet clerk; assist customers with flight and baggage inquiries, etc

11/2021 – Present : Internal Revenue Service, Department of the Treasury Dallas, Tx

Customer Accounts Management Rep

Assist Tax-paying customers with their accounts and other tax matters.

01/2021 – 06/2021 : City of Fort worth Vita Tax unit

Supervisor; assigning staff and assist with other tax- preparation activities.

2000–04/2020 American Airlines Dallas/Fort Worth, TX

Customer Service Agent/Fleet Clerk

Assist passengers with travel concerns and baggage claims resolution

Experience in leading the process of departure and arrival of passengers and planes

Manage loading/off-load of baggage.

2013-2014 Texas Department of Health & Human Services, Fort Worth, TX

Eligibility-Specialist

Interviewed and screened clients for SNAP/TANIF- Medical and Medicaid;

Authentication is involved in this process; these programs are Income-based as well as those who met the Federal Poverty level guidelines; also children/Pregnant women with medical needs.

Dispensed benefits to those who qualified.

2008 –2010 Peot Dell Systems Dallas, TX

Claims Examiner

Reviewed and processed complex medical claims. Evaluated, analyzed, and adjudicated medical claims.

Paid or denied claims according to established company policy

Maintained and closed out claim files.

Provided timely and accurate guidance and service to existing and new policyholders and claimants.

Advised/assisted management on research of claims

Completed insurance claim forms for various clients.

use of working knowledge of ICD 9 CM, CPT, and HCPCS codes.

Contact this candidate