Customer Support Billing Clerk

Ana Moreira

** ***** ******

Newark, New Jersey *7102

201-***-****

Objective To work for a company that will allow me to utilize the skills I have gained through the years and enable me to expand my potential.

Employment

11/2014- 7/2023 Licensing Clerk, Waterfront Commission of New York Harbor

Answer phone calls from registrants and the general public.

Interacts with public and registrants in a professional manner.

Provide employment information to the general public.

Schedule appointments.

Review and verify that applicants have proper identification and documentation to complete application.

Assists registrants and applicants with the completion of documents.

Print Waterfront ID Cards

Input completed documents and forms into DOCWARE.

Refer matters to appropriate commission staff or supervisors.

Update WIS as needed.

Complete fingerprinting.

8/2002- 11/2014 Billing Clerk, ROADONE

· Accountable for billing, accuracy of all international customers

· Assist drivers with payroll related questions and discrepancies.

· Process weekly payroll for over 50 drivers, while adhering to company

guidelines which include collecting, calculating, and entering

data

10/2000-07/2001 Receptionist, Lambert & Lambert P.C.

· Responsible for handling incoming phone calls.

· Scheduled telephone conferences as well as appointments.

· Responsible for all filling.

· Made daily contacts with Spanish and Portuguese speaking Clients, including written translation and oral interpretations.

· Responsible for initial and follow-up consultations and communications with clients.

.

12/1997-3/2000 Cashier, ABC Variety Store

· Served as the head cashier.

· Handled light accounting.

· Provided superior customer support and friendly service.

· Cleaned and organized the store daily.

Qualifications and Skills

Typing (50+wpm) PC Literate telephone reception

Word processing Power Point Excel

Bilingual: English, Portuguese, Spanish

Education

1994-1998 East Side High School, Newark New Jersey

1998-2000 Essex County College, Newark New Jersey

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