L. Jamiyal Merchant

Frederick, MD *****

ad2ws8@r.postjobfree.com

+1-919-***-****

Authorized to work in the US for any employer

Work Experience

Customer Service/Negotiator

Debt Rx - Frederick, MD

January 2022 to Present

Answer incoming calls and assist clients with their accounts such as lowering or increasing monthly deposits, adding or removing creditors to their program, and updating banking information for monthly deposits to pay off debts once a settlement is reached with the creditor. Make outbound calls daily to the client’s creditors to negotiate a settlement for less than they owe due to financial hardship.

Once a settlement is reached with a creditor work with the client to sign off on the agreement via fax/ email and then reach back out to creditor to setup the payments through the savings account that is dedicated to paying these debts.

Clients also have their statements and collection letters from creditors in the program redirected to us so we can keep up with accounts and have up to date information in order to reach settlements as quickly as possible.

General Laborer/Warehouse

Spherion Staffing Svc - Frederick, MD

May 2021 to September 2021

• Performed general warehouse duties and task, including sweeping,digging, and shoveling.

• Used assorted power tools and hand tools, including a sand machine and pallet jack.

• Assisted the forklift drivers with a variety of task. Customer Service/Food Service

Royal Farms - Frederick, MD

November 2020 to May 2021

• Prepped/Cooked all food and handled hot/cold sandwich orders.

• Assisted customers with POS system for food orders.

• Maintained a clean kitchen by regularly mopping and disinfecting the workspace. Professional Fundraiser

Integral Resources, Inc - Durham, NC

June 2017 to February 2019

Make over 200 outbound cold calls per day.

● Solicited funds for political and nonprofit organizations.

● Raised over $20,000 and also received bonuses for being a top performer. Sales Associate/Front Desk

Retro Fitness Front Desk - Durham, NC

November 2016 to February 2017

Opened the gym in the morning.

● Greeted and checked members into the facility.

● Took payments and made sure memberships were up to date.

● Gave potential members tours of the facility and sold memberships. Customer Care Associate

Blue Cross Blue Shield of NC (Spectraforce) - Durham, NC April 2016 to October 2016

Durham, NC 4/16-10/16

● Answered incoming calls in timely and professional manner.

● Assisted members with billing, claims, and benefit information.

● Helped members with prescription drug needs for specialized circumstances (e.g., if they were going out of town or managing a price increase).

● Reached out to providers and pharmacist to assist members with their needs. Stock Associate

Target - Durham, NC

June 2015 to May 2016

Pulled merchandise hourly to replenish sales floor.

● Gathered items around the store for online orders.

● Assisted customers who had questions.

Personal Trainer/ Front Desk

Fitness 19 - Elmwood PK, NJ, US

May 2014 to October 2014

Opened and closed the gym.

● Sold memberships and PT packages.

● Assessed new clients' physical abilities.

● Retained clients by educating and having them see the importance of training. Personal Trainer

Equinox - New York, NY

July 2011 to December 2011

Recruited and gave physical assessments to new members.

● Developed personalized workout routines to meet clients goals.

● Provided free weight and other fitness apparatus instruction. Education

Diploma

National Personal Training Institute of Northern New Jersey - Lyndhurst, NJ January 2012 to May 2012

Diploma

Teaneck High School - Teaneck, NJ

September 1992 to June 1996

Skills

• MS WORD, EXCEL, POWERPOINT, DATA ENTRY

• Personal Training

• Group Fitness

• Power tools

Assessments

Food service fit: Crew member — Completed

October 2021

Measures the traits that are important for successful food service crew members Full results: Completed

Work style: Reliability — Proficient

October 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Customer focus & orientation — Proficient

October 2021

Responding to customer situations with sensitivity Full results: Proficient

Call center customer service — Proficient

September 2021

Demonstrating customer service skills in a call center setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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