Customer Service Specialist

MALISSA JOHNSON

***********@*****.*** 405-***-**** Mill Creek, OK 74856

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment.

Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer

support issues. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional

interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated

employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to

expand skills while facilitating company growth.

Skills

© Report Creation © Order and Refund Processing

© Report Generation © Quality Control

© Credit Card Payment Processing © Office Equipment Proficiency

© Verbal and Written Communication © Store Maintenance

© Needs Assessment © Adaptive Team Player

© Customer Service © Stockroom Procedures

© Responding to Difficult Customers © Microsoft Office Expertise

© De-escalation Techniques © Clerical Support

© Data Entry and Maintenance © Retail Sales Customer Service

.

Transaction Processing

Experience

Customer Service Representative Dollar General Store - Pauls Valley, OK 10/2022 - 01/2023

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service

transactions.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Demonstrated excellent communication skills in resolving product and consumer complaints.

Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

Educated customers on special pricing opportunities and company offerings.

Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Upheld quality control policies and procedures to increase customer satisfaction.

Fielded customer complaints and queries, fast-tracking for problem resolution.

COVID-19 Screener @ Mercy Express Employment - Ada, OK 09/2021 - 12/2021

Communicated professionally to explain COVID-19 screening procedures to staff members and visitors.

Sanitized work area and sterilized equipment and instruments to comply with protocols.

Offered protective masks and face shields to guests.

Screened employees and visitors using specific protocol and non-contact infrared thermometers.

Donned and doffed personal protective equipment per company protocol to reduce spread of virus.

Acted as site liaison to promote proper hygiene, social distancing and other preventive practices.

Monitored health and well-being of clients and reported significant health changes.

Greeted, guided and offered assistance to patients and visitors.

Maintained compliance with HIPAA protocols to safeguard patient privacy.

Restocked supplies and cleaned equipment between patients.

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