JULIANNE M. CZACHOR

**** ******** ** ****** ****** PARK MI 48230 586-***-**** ad2wkz@r.postjobfree.com OBJECTIVE To pursue a lively work environment with advancement opportunities. I challenge myself towards growth and maximizing my development through continued education.

EXPERIENCE NORTHLAND FAMILY PLANNING, Sterling Heights, Southfield, and Westland, MI July 2018 - September 2023 Patient Care Advocate

proficiency in NAF standards, OSHA, CLIA, HIPAA & Michigan state law for health care

translate for Spanish speaking patients

cross trained in every role of clinic; telephone services, vitals and blood draws, ultrasounds, assist to doctors and patients for sterile surgical procedures, sterile pathology, recovery supervision

lead office administration tasks including inventory, orders, medication tracking and other required documents

constructed new training binder, initiated TLC homecare packets for emotional health, produced interactive presentation for marketing in-service, and demonstrated strengths for next possible roles as shift leader or empowerment coordinator

Responsible for special roles: Gynecological Care Coordinator; pre-screening patients and discussing gynecology service options with patients prior to exams with the nurse midwife, obtaining insurance prior authorizations, patient follow up with lab results and doctor provided recommendations, calling in prescriptions to pharmacies - Special Care Coordinator; discussing process for patients with pregnancies diagnosed with fetal anomalies, obtaining detailed medical history for doctor review, discussing doctor advisements with patients, offering special services available to commemorate and provide further closure on the pregnancy - "Head and Heart" options counseling for patients additional needs with decision making and support/coping, connecting their heart with head for emotional balance EDUSTAFF/PESG, Macomb, MI February 2016 - June 2018 Substitute Teacher K-12

Maintain flexibility to adapt to each school's needs for different schools, classrooms and subjects

Follow specific lesson plans provided by the absent teacher or create educational activities of my own

Proctoring students during periods of exams

Jewell Photo, Clinton Township, MI April 2004 - December 2015 Photographer, Crew Leader, Customer Service

Implemented a records system of incoming and outgoing customer service

Translate letters and order forms for Hispanic clientele as well as implement Spanish conversation on site

Photograph various youth sports leagues, youth dance schools, preschools, Wayne State University Law/Medical

Manage and train outgoing crews of 4-20 employees

Assist in payroll and scheduling by updating employee availability and tax information for 60 individuals SKILLS

Spanish language and literature fluency

Computer Programs; POS systems, patient care programs Tebra (formerly Kareo), eThomas, HPSRx, WebDenis, SPSS Statistics, Microsoft Word, Excel, PowerPoint and Publisher EDUCATION Oakland University, Rochester, MI Winter 2012 - Fall 2014 Bachelor of Arts – December 2014 GPA: 3.74

Major: Psychology and Spanish Language & Literature, cum laude; Minor: Sociology CERTIFICATIONS

MI Insurance Producer; Life, Accident and Health

BLS CPR

VOLUNTEER

• Fems for Dems November 2020

• Global Medical Brigades, Oakland University Chapter, Panama & Nicaragua May 2015, May 2016

• Hispanic Outreach Center, Pontiac, MI October 2014 - January 2015

• Gear Up College Prep Program, Oakland University September 2014 - December 2014