Customer Service Office Manager

MARLA MOSKOVITZ

Plantation, FL ***** 954-***-**** *******@***.***

Former English Teacher seeks a remote position in customer service, answering calls for businesses or doctors' practices.

Empathetic and patient

Problem-solving abilities

Inbound and outbound calling

Courteous demeanor

Schedule mastery

Bachelor of Arts: English (Secondary Education)

Penn State University - University Park, PA

Master's Degree: Speech Pathology

College of New Jersey, The - Trenton, NJ

Owner of Speech Path,Inc.

Schedule clients and therapists schedules

Troubleshoot issues that may arise between client and therapist. Handle payroll.

Submit payment to insurance if a covered service

Order supplies needed by therapists for clients

Office Manager, 01/2008 - 08/2013

Elders Care – Doylestown, PA

Improved employee retention rates by fostering a positive work environment and providing growth PROFESSIONAL SUMMARY

SKILLS

EDUCATION

ADDITIONAL INFORMATION

WORK HISTORY

opportunities through training programs.

Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.

Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

Coordinated special projects and managed schedules. Improved safety procedures to promote employee well-being and safety and protect company from potential liability.

Evaluated employee records and productivity and submitted evaluation reports. Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

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