Technical Support It Systems

Ing. Joc Isai Avalos Galdamez

Joc Avalos

OBJECTIVE

My primary objective is to be

part of a company in which I can

put all my knowledge into

practice, which gives me the

opportunity to achieve all my

goals, and which offers me the

opportunity to grow in the

professional, personal,

intellectual and family areas."

REFERENCES

Available upon request.

ADDRESS

Renton, WA 98059

PHONE

425-***-****

EMAIL

***.******@*******.***

LINKEDIN

www.linkedin.com/in/joc-avalos

ABILITIES

- - Ability to organize and prioritize

- tasks.

- Ability to manage and develop

workgroups.

- Ability to meet deadlines and

tight SLAs.

- Ability to work well with minimal

to no-supervision.

- Ability to work accurately under

time constraints.

- Ability to communicate effectively

both orally and in writing with

colleagues, management and

external parties.

- Problem solving skills and

empathy and respect for

suppliers and customers.

EXPERIENCE

JAN 2023 – TO THE DATE

Collision Center Shop Assistant Sound Ford Inc.

JAN 2022 – DEC 2022

IT Representative of Enterprise Solution to Data Centers QUATTRO Corp. NOV 2021 – MAY 2022

IT Systems and Infrastructure Administrator D’CASA Inc. JAN 2022 – DEC 2022

Supervisor of IT Infrastructure BAC Credomatic Bank. Key Responsibilities: Visit clients together with sales executives to identify business opportunities and define project configurations, advise and configurations of solutions for clients with their designs and diagrams, technical presentations of solutions to clients and defense of projects, manage and Support Servers free vulnerabilities, coordinate infrastructure projects, maintain server security systems up to date

(Patching), and meet security recommendations from different vendors, relate follow up and close any request for technical support with vendors or providers that requires intervention of the area, ensure security of the information for the organization as well keeping it available for required retention period in its magnetic media for subsequent usage, ensure optimal physical conditions for our Datacenter and Infrastructure ( SAN, NAS, VPLEX, VNX, VROP, VCENTER, etc.), coordinate two test per year of HA and DRP, provide equipment disaster recovery protection and strategies aiming high applications availability.

EDUCATION

Computer Systems Engineer Technological University of El Salvador. Administration and Tools for Windows Server Orbitec El Salvador. Oracle Database 12c and Cloud Orbitec El Salvador. CCNA1, CCNA 2 y CCNA 3 Central American Technical Institute ITCA/ Bilingual Spanish / English ESL Program Renton Technical College RTC. SKILLS

• Vulnerability Mitigation for PCI Security Standard Council

• VMWare ESXi Management vSphere all versions since v.5.0.

• VMware Site Recovery Manager

• Windows Server Administration (2003, 2008 R2, 2012 & 2016), Microsoft SQL Database.

• Storage Solution Dell EqualLogic, Dell Compellent, EMC Vplex-VNX & EMC Unity 450F.

• Cisco Switching and Routing and Storage Solution IBM DataDomain

• Backup Solution HP Data Protector v6.0 y v9.9 & IBM Tivoli Storage Manager 5.3

• Manage IBM Domino Administrator y Lotus.

• Windows security policies through AD

• Windows IIS Administration Application pools

• FTP and Digital Certificates solutions

• PMP SCRUM Agile work methodologies

• Monitoring Solutions SolarWinds

• People management skill.

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