Stephanie Bencze

**** * **** **** **, Mesa, Arizona, 85208, US 480-***-**** ad2wjv@r.postjobfree.com Strategic planner and operational leader that strives to improve performance, productivity, efficiency, and profitability. Skilled and effective at multi-tasking and problem-solving in challenging situations and accomplishing overall objectives in a timely manner. Highly motivated professional with a hard-working mindset and positive attitude dedicated on delivering the highest levels of customer service. Looking to advance in my career where my 20+ years of experience in customer service and leadership roles can be utilized to improve operational efficiency, revenue, and customer satisfaction, helping to generate repeat and long-term business with customers. Exceptional time management

Customer service-oriented

Multi-tasking strength

Sales experience

Staff training and development

Consistently meets sales goals

Active listening skills

Strong work ethic

9/19 to Present Keyholder - Bath & Body Works - Mesa, AZ Examined performance data in order to track and measure productivity, progress towards goals, and activity levels. Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized. Trained newly hired sales team in up-selling techniques, cross-category selling, and operational policies to promote productivity, strengthen team performance, and increase profits. Met sales targets consistently for each shift by positively engaging customers and delivering high levels of customer service.

7/13 to 5/17 Travel Agent - International Cruise and Excursion - Scottsdale, AZ Commended for building strong rapport with clients by understanding their needs and clearly explaining travel options.

Accurately, documented, researched, and resolved customer service issues empathetically and professionally. Mastery of travel booking systems and databases.

9/08 to 12/11 Customer Service/Collections Manager - Discover Financial Services - Phoenix, AZ Recipient of multiple positive reviews acknowledging dedication to excellent customer service. Persistently reached out and negotiated with delinquent account holders to devise repayment plans and minimize collections receivables.

9/03 to 4/08 Salon Assistant - Cutters Hair - Phoenix, AZ Established a strong relationship with client base to generate long term business. Executed weekly inventory charts and recorded facility needs. Explained benefits and used salon exclusive products to shampoo, condition, and massage guests to create a memorable experience and promote sales.

5/99 to 3/02 Manager - Surf City Tanning - Phoenix, AZ Interviewed, hired, trained, and scheduled all employees. Lead weekly staff meetings to improve efficiency and productivity and increase sales. Trained and evaluated personnel in POS systems, key sales techniques, and salon policies. 2001 Barry Goldwater High School - Phoenix, AZ

Professional Summary

Skills

Work History

Education