Joy Ngaloze

Katy, TX ***** 832-***-**** ad2wjr@r.postjobfree.com

LinkedIn - https://www.linkedin.com/in/joy-ngaloze-5b82a21b5/

Professional Summary

With 10 years of experience as an IT Specialist and over 8+ years of experience as a Senior Scrum Master, I have consistently increased team productivity and efficiency through effective use of agile methodologies and metrics. In 6 months, I successfully transitioned teams to agile, leading to a 20% increase in velocity and improved delivery time. I am a self-motivated, enthusiastic, customer-centric and resulted oriented Scrum Master with full knowledge of Software development life cycle (SDLC) Process. Well known for helping teams become high performing leading to the organization meeting their project deadlines and achieving their goals.

Skills AND TOOLS

Stakeholder Engagement

Excellent Facilitator

Quality assurance

Risk identification

Team Coordination

JAVA

Azure Dev0ps / TFS

Dev0ps principles

Jira

Confluence

Software Development Life Cycle (SDLC)

Mural

SAFe

Kanban

Lean Principles

Excellent Facilitator

Conflict Resolution

Process Improvement

Problem Solver

Data Analysis

Service Now

Slack

SQL

Rally

Career highlight

Collaborated with my Release train engineer (RTE) to ensure the teams understood all of the SAFe ceremonies (PI planning, System demo, Inspect and Adapt, ART Sync and Scrum of scrums) and their benefits and values

Worked closely with roles like Analyst/PO to ensure team is on track with requirements in alignment with Project goals, developers to adhere to Scrum Principles and practices, remove Impediments as needed making them focus on delivering high quality Code.

Also worked closely with Dev0ps Engineers and Solution Architects to encourage continuous Integration and delivery as well as engaging them to understand the architectural vision and how it aligns with Product vision and Team’s Sprint goals.

Coached Scrum teams to identify dependencies, bottlenecks, risks, and impediments and ensure roadblocks are removed to aid Teams success in accomplishing their sprint goal.

Coached teams to practice and implement Agile best practices and Engineering practices such as TDD, BDD, CI/CD, Pair programming to better their sprints and improve their working patterns.

Have experience working on various projects including software development, Web application, Mobil application, Android and IOS systems, SAP and Infrastructural projects

Coached team on the usage of JIRA and Confluence tools and prepared dashboards in JIRA using advanced JQL & filters.

Coached Product management and delivery teams to create Release Plan, Project strategy document, and Statement of Work for APIs; this helped in mitigating scope creep and fostered engagement with business users, external vendors, and teams

Coached teams to use Project managing tools such as Jira, Rally, MS Suite (Word, PowerPoint, Visio, Adobe Acrobat, Sharepoint) to track the progress of their work and aid transparency.

Establish Agile values and uphold principles including collaboration, fostering a culture of openness and innovation, team self-organization, continuous improvement, and flexibility to adapt to emerging business needs

Created an environment to help the team create higher value whilst improving performance in the areas of quality, predictability, flow, and velocity.

Work History

Senior Scrum Master / Project Manger 05/2021 to 10/2023

INFOSYS LIMITED (Senior Consultant)

End Client - COSTCO – Issaquah, WA

Focused on supporting the development team and ensuring the Agile development process is followed effectively.

Implemented Scrum framework resulting in 30% decrease in project delivery time and 25% increase in team productivity.

Led agile transformation for 2 teams, resulting in 25% increase in productivity and 50% faster delivery times.

Decreased defect density 20% by implementing best practices and coaching team on quality engineering.

Improved team productivity by 25% through mentoring team members and implementing lean principles, resulting in successful project completion under budget and ahead of schedule.

Senior Scrum Master 02/2021 to 05/2021

USAA. – San Antonio Tx, Texas

Facilitates preparation and readiness for ART events, including PI Planning, System Demos, and the Inspect and Adapt.

Streamlined team communication by facilitating daily stand-up meetings and retrospectives, leading to a 30% reduction in project delays

Implemented agile principles cutting project completion time by 30% and increased quality by 40%.

Scrum Master/Project Manager, 06/2017 to 02/2021

T-Mobile US Inc. – Houston Tx, Texas

Facilitate all Scrum/Agile processes, including sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.

Coached team members in Agile best practices and provided necessary training to create a positive mindset towards Agile methodologies.

Led team of 5 developers to deliver 10% more features in 3 months, resulting in 5% increase in sales.

Scrum Master/ Project Manager, 02/2014 to 05/2017

Walmart – North Carolina, NC

Led team to adopt agile practices, leveraging Tuckman & ShuHari methods. Resulted in 25% increase in productivity.

Used agile metrics to track Teams accomplishment using metrics that promote stability, continuous improvement, understanding, team morale, and delivery of quality software

Business Analyst, 10/2012 to 01/2014

Woodforest Bank – Baltimore, MD

Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.

Collaborated with stakeholders to develop key performance indicators, resulting in a 50% improvement in project completion rate.

Education

Bachelor of Science: Computer Engineering, 07/2012

Olabisi Onabanjo University - Ogun State Nigeria

Certifications

Certified SAFe® 6 Product Owner/Product Manager (Cert Id: 471*****-****)

Certified SAFe® 6 Advanced Scrum Master (Cert Id: 901*****-****)

Professional Scrum Master 1 (PSM 1) – (Cert No – 553224)

Certified SAFe 6 Scrum Master (Cert Id: 801*****-****)

Certified SAFe 6 Agilist (SA) – (Cert Id: 275*****-****)

Project Management Essential Certified (Cert No – 74773031)

Lean Sigma White Belt Certification (Cert No - 74773044)

Certified SAFe 6 DevOps Practitioner (Cert Id: 793*****-****)

Enterprise Design Thinking Practitioner (IBM)

Project Management Professional (PMP) -PMI (Cert no: 3696850)

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