Georgina Sepulveda

** ***** **.

Los Lunas, NM **031

Mobile: 915-***-****

E – Mail: ad2whs@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Willing to accept all challenges with which I may be faced

Knowledge of Microsoft Office applications

Knowledge of Microsoft Excel

Customer Service experience of more than 4 years

POS system

Scheduling more than 5 employees

Payroll

Inventory

Bank cash deposits

Patient service representative

KRONOS

Cerner

Experience working with various insurances, and their processes, as it relates to patient care

Proficient interpersonal skills with ability to work with multiple disciplines/ backgrounds to accomplish various workplace goals and maintain productive productivity levels

EDUCATION AND TRAINING

University of Texas at El Paso. 08/16 – 05/2022

Bachelors Business Management El Paso, TX

Major

o Business Management with a concentration in Human Resources

oGraduated with a total of 147 Credit Hours

oMade the Dean’s List

oPresident of the Honor Society El Paso Chapter during 2019-2021

PHARMACY TECHNICIAN CERTIFICATION 1/11-9/11

Franklin College El Paso, TX

oDosage and Calculations I & II

oMedical Compounding

oKeyboarding I & II

oMedical

oLaw & Ethics

FABENS HIGH SCHOOL 8/95-5/00

Diploma – General Studies Fabens, TX

EMPLOYMENT EXPERIENCE

9/2022 – Current

Albuquerque, NM

UNMH

Patient Advocate Coordinator

Provide a voice for the patient when the patient feels they are unheard and their needs are not met. I provide counsel to the patient, and, in the end I disclose potential options the patient can pursue to address their concerns consequently advocating for the hospital organization as well.

05/2021-01/2022 Albuquerque, NM

UNMH

Outpatient Clerk Main OR

Used Cerner system in order to complete daily tasks of registering new and existing patient information on the floor scheduling board, answered incoming calls and ensured that they were transferred to the correct location or completed scheduling for the caller. I sat/ assisted Charge Nurses on completing daily tasks which they needed assistance to complete, and I made daily schedules for the floor to follow, and staff, in order to keep organization within the OR.

11/2018-10/2019 El Paso, TX

Tri-West Healthcare Alliance

Patient Service Representative

As a PSR, the daily duties were to read through authorizations to appoint Veterans to the correct physician, and the closest location the veteran. I had to create/ request authorizations from the VA in order to have our Veteran’s eligible to be seen with all their correct clinics, as well as verifying their insurance coverage through Tri-West insurance.

08/2017-10/2018 EL Paso, TX

HGS – CIGNA Healthcare

Customer Service Representative/Quality Control Agent

Handled incoming CIGNA calls regarding authorizations, payments, aided in making appointments, and aided in educating customers in what their coverage consisted of. As a QA agent, I was in charge of listening to hundreds of calls to ensure HIPAA was being followed along with making corrections/coaching’s with agents to correct any misinformation shared on calls.

02/2016-04/2016 Clint, TX

Best Western East El Paso

Assistant Manager Best Western East El Paso Inn

I am assistant to the hotel manager and daily duties were data entry using excel, answering incoming calls, and inspecting housekeepers work. As well, I have to keep up the maintenance of the facility.

10/10-02/13/16 Fabens, TX

SUBWAY MANAGER

Customer services and multi – tasking: making fresh bread, making sandwiches for customers and being a cashier. Scheduling all employees weekly, assisting with payroll and Kronos making sure all employee’s scheduling needs are met.

02/09 – 11/10 El Paso, TX

AFFINA

Customer service representative – inbound call center for A T & T customer, daily issues on billing, set up new services, scheduling appointments for installations, and all wireless questions.

03/07 – 04/08 Sierra Blanca, TX

EMERALD CORRECIONAL FACILITY

Correctional Officer – worked on keeping the facility as a safe, and healthy environment, and dealt with many detainees at once either in the yard, or taking them from one place to another.

04/06 – 02/07 El Paso, TX

ACS

Customer Service Representative - daily use of Internet services for Sprint customers, billing, sales, and technical support.

04/05 – 06/05 Chula Vista, CA

SHORT RECOVERY

Receptionist – daily input of data on all reposed vehicles, and translated information, for clients from English to Spanish.

References

Kevin D Eckhardt Jr

12296 Robert Dahl Dr. El Paso, TX 79938 915-***-****

ad2whs@r.postjobfree.com

Ashley Hooper

927 Powell LN Fabens TX 79838 915-***-****

ad2whs@r.postjobfree.com

Graciela Ramirez Diaz

1573 Myrtler Dr. Clint, TX 79836 915-***-****

ad2whs@r.postjobfree.com

A permanent position offering an opportunity to apply my skills, and abilities, for mutual benefits within a hospital setting

Contact this candidate