Customer Service Representative
Resume:
COURTNEY AUGUSTA
Customer service
PROFILE
Experienced and reliable customer service representative with extensive experience providing assistance in a busy call center setting. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers. Fully committed to following company procedures and winning loyal customers.
CONTACT
PHONE:
EMAIL:
***************@*****.***
EDUCATION
Andew Jackson High School
08/2007 - 06/2010
General studies.
Concorde career College
12/2012 – 11/2013
Graduated with my Medical Assistant certificate.
WORK EXPERIENCE
Internal Revenue Service - Customer Service Representative
09/2022–07/2023
Answer inbound phone calls. Actively listened to customer handled concerns quickly and escalated major issues to supervisor.
I & C Cleaners - Cashier/Customer service
05/2022–09/2022
Resolve customer complaints and maintained clean and tidy checkout area. Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Beall’s Outlet – Lead Supervisor
08/2020–04/2022
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows. Handle front and back of house training. Cash handling.
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