About Me

Customer Service Expert, utilizing my **+ years of experience in assisting customers with issues in all aspects and profound problem-solving methods to ensure quality assistance and an overall reassuring experience. I recently made a career switch from Food & Beverage in a casino with high volume service into working from home Customer care. I am looking to expand my work from home skills by joining a great supporting team and company. I possess the ability to achieve results through knowledge, commitment, & attention to details and can meet established deadlines.

Fun Fact: I’m engulfed in holistic nutrition, & I enjoy changing people’s eating lifestyles & my favorite color is purple!

Professional Working Experience

Customer Care Representative

10/2023- Current

• Working with clients who have complaints, orders, or require information about products/services purchased from the organization.

• Providing solutions that fit those individualized situations and prioritize the customers' needs at each step of the process.

• listening to customer concerns, answer customer questions and provide information about the company’s products and services.

• Taking orders and setting up new customer accounts.

• Navigating multiple applications, systems, platforms & screens while researching solutions

Food & Beverage Supervisor – FOH/ BOH

Delaware North, West Memphis, AR

8/2022-11/2023

Customer Service Liaison/Expert

• Hired, trained, and coached 50+ staff members on customer service skills, food and beverage knowledge, and COVID-19 safety standards in preparation for the October 2022 restaurant grand opening

• Reduced variable costs by 7% through tighter controls on overtime expenditures and inventory waste

• Consistently exceeded monthly goals by a minimum of 10% by training FOH staff on upselling techniques and creating a featured food and beverage program

• Maintained an employee retention rate 25% higher than the industry standard through management training programs, periodic performance reviews, and motivational coaching tactics

• Increased the profit margin of select menu items by 15% by switching to a local supplier with lower ingredient costs

Content Marketing Specialist

2018-2022/ Part-Time

Developed and executed content marketing strategies that leveraged social media to drive traffic, engagement, and conversions. Produced high-quality, engaging content for social media, email marketing, and the company's blog.

City Silo Pantry & Table

FOH/BOH Restaurant Manager

2014-2022

Education

Chicago Community College

2003-2005

AA in Hospitality Management (April 2005)

(GPA: 3.7)

East Beringer Community College

2006-2009

AA in Communications Management (December 2009)

(GPA: 3.89)

References:

Brian Cooper 901-***-****

Eunice Pruitt 901-***-****

LaDia 901-***-****

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