High School Case Manager

Tiffany N King

Phoenix, AZ ***** 602-***-**** ************@*****.***

PROFESSIONAL SUMMARY

A motivated, resilient, and compellingly persuasive individual who loves nothing more than helping people resolve their problems. Dedicated candidate eager to leverage knowledge in social services and program development. Advance communication, problem-solving, analytical & multi-tasking skills.

SKILLS

Clear & confident telephone skills

20 years Customer Sales Agent for Southwest Airlines.

Served as assistant for community service and outreach

Managed Workforce Connection program

Created and developed training programs, that provided people with personal development, spiritual and health growth

Multitasking and Organization

Case planning and Management

WORK HISTORY

EDUCATION

West High School Phoenix, AZ

High School Diploma

C.O.G.I.C.

Licensed Minster

Southwest School of Chaplaincy

Chaplain Certificate

CASE MANAGER/CHR 02/2023 to 09/2023

Rehema Behavioral Health Phoenix, AZ

• Admits new clients by reviewing records and applications; conducting orientation; group assignments

• Maintains clients records by reviewing client attendance; observing and evaluating treatments and responses; advocating for needed services and entitlements; obtaining additional resources; providing personal support.

• Providing resources; coordinating discharge plans.

• Facilitated individual and group sessions to promote positive behavior change for clients.

• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

ADMINISTRATIVE SUPPORT REPRESENTATIVE 10/2016 to 02/2023

Jacobs Engineering Phoenix, AZ

Responsible for identifying complex problems through research, analysis and decision-making skills and finding the correct resources for resolution

Handle call center calls, answer questions response to email escalations or complete problem reports or referrals

Performing data entry on tracking systems for recording call notes, questions, and suggestions.

Provide technicians with work order requirements to resolve customer needs.

Provide accurate account management and follow-up based on customer needs

Member of Special Team responsible for providing critical service needs to internal cross-functional teams

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