Customer Service Store Manager
Resume:
Caroline Feer *** Arkel way
Cheyenne Wyoming, ***07
********.*.****@*****.***
EXPERIENCE
Shoe carnival, Cheyenne WY- store manager
April 2022- current
This job includes scheduling, managing associates and assistant managers, focusing on customer service care and how to properly train employees working in customer service. Store manager is under the general manager, so I focus on filing, trainings, and personal growth to help my team members grow as well.
Volunteers of America, Cheyenne WY— Life skills trainer and behavioral health technician
April 2021 - April 2022
In this job, I worked with individual clients that needed assistance with life essentials such as; budgeting, cleanliness, communication, illness management and recovery, and critical and crucial conversation. I previously worked for this company in a crisis stabilization home, where clients from the state hospital, BHS, and other environments had to come in for medication monitoring, assistants with crisis, and providing a healthy, busy environment for them to be in. I did groups that involved the same topics discussed above. I personally helped clients work on care plans along with communicating with their team members to figure out the best treatment plan.
Bridges of Wyoming, Cheyenne WY — Supervisor Direct Support Professional
December 2019 - April 2021
I transported clients to their appointments, took them shopping for groceries, helped them do chores and administered medications. I was a member of each client's team that would help assist the rest of their team on daily updates with training to follow their treatment plans. I would keep track of outings, money management, etc. I am medication assistance certified along with MANDT certified.
The Neighborhood school, Cheyenne WY — Teacher
August 2017 - November 2019
The Neighborhood school provides daycare and school aged services. We worked hand in hand with STRIDE, and provided assistance to children with mental disabilities. I worked with all ages throughout the years I worked there. I was a class room supervisor, my job included; filing, childcare, working with children who got funding from DFS, typing, SKILLS
Life skills training
Medication observation
training
Medication assistance
certification
MANDT training
CPR and first aid certified
Illness and management
recovery training
Substance abuse training.
Bloodborne pas.
LANGUAGES
ENGLISH
communication with family of children, etc. I am certified in many different childcare programs, to provide the best care to children. Crowell Memorial home, Blair NE — Volunteer work
December 2016 - July 2017
Crowell is a nursing home that was created to be a non-profit organization. This nursing home is where my grandfather stayed, before passing away. I used to volunteer by getting participants food, helping with games, and talking to them for support.
EDUCATION
University of Phoenix, ARIZONA — Associates degree in science for correctional and resource services.
August 2019- November 2021
Behavioral intuition, critical communication, emotional regulation, and mental health and substance abuse. Juvenile and adult behavior, while focusing on how to manage different participants I may come across. To whom it may concern,
I have been working in the field of mental health and substance abuse for 4 years now. I have also had experience volunteering in an elderly home in my home town when I was a teenager. I have experience with Microsoft, filing, all around client care, and case management duties, due to me starting my internship. My associates degree is in correctional services, and I am currently working on getting my bachelors degree with one year left. I have been put in tough situations with difficult clients, yet have stayed calm and understanding. I have provided assistance to others with their jobs as well to better understand proper client care. I have many references from past jobs and would love to be considered for this position. I do not have access to my evaluations from my previous jobs, but you are more than welcome to call my references and ask to be provided with them. When I left my previous job, my account to the system which my evaluations were under, was deleted, so I no longer have them. I am going to provide my transcripts and information on my resume to go further in depth of my experience and skills. Thank you,
Caroline.
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