ABEL NGUETSOP

Silver Spring, MD ***** 346-***-**** ad2wes@r.postjobfree.com

WWW: https://www.linkedin.com/in/abel-nguetsop-7a413728/ Professional Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer- oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Skills

Hardware: Servers, Routers, Switches, Firewalls,

Printers, Scanners, Laptops, Desktops, Mobile

Devices.

Software: Windows, Linux, Mac OS, Microsoft

Office, Active Directory, VMware, Veeam

Backup & Replication, SQL Server, PowerShell,

Hyper-V, Zabix.

Network: LAN, WAN, VPN, Wi-Fi, VoIP, TCP/IP,

DNS, DHCP, FTP.

Tools: Ping,Traceroute, Ipconfig, Nslookup,

Wireshark, Advanced IP Scanner.

Communication: Verbal, Written,

Problem-Solving: Troubleshooting, Analysis,

Resolution.

Work History

IT Onsite Engineer 01/2023 to Current

Xpertech LLc – Bowie, MD

Evaluated and analyzed new technologies and products to improve service availability, reduce cost and implement recommendations.

Recommended and implemented network standards to support enterprise network infrastructure.

Delivered direct technical support to customers on installations, usage or maintenance to enhance system functionality.

Applied diagnostic utilities and best practice methodology to aid in troubleshooting. Diagnosed and troubleshot hardware, software and network issues. Researched and identified solutions to technical problems. Configured hardware, devices, and software to set up work stations for employees. Installed and configured operating systems and applications. Monitored system performance to identify potential issues. Installed, configured and maintained computer systems and network connections. Helped streamline repair processes and update procedures for support action consistency. Removed malware, ransomware, and other threats from laptops and desktop systems. Maintained servers and systems to keep networks fully operational during peak periods. IT Technical Support Specialist 09/2022 to 12/2022 360 TECH HUB Inc – Katy, TX

Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular, LAN, WAN, VPN, VoIP, and firewall.

Researched product and issue resolution tactics to address customer concerns. Collaborated with supervisors to escalate and address customer inquiries or technical issues. Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones. Explained security measures in simple terminology to help users understand malware and phishing threats.

Configured hardware and granted system permissions to new employees. Diagnosed and troubleshot hardware, software and network issues. Installed, configured and maintained computer systems and network connections. Configured hardware, devices, and software to set up work stations for employees. Installed and configured operating systems and applications. Maintained servers and systems to keep networks fully operational during peak periods. IT Project Engineer 05/2020 to 09/2022

ITS Congo – Pointe-Noire, Congo

Maintained records for each project and engineering discipline. Monitored installation of materials and equipment for compliance with drawings and specifications.

Identified technical risks within managed projects. Completed construction tasks while providing safe working conditions, staying on budget and meeting project deadlines.

Determined and scheduled priorities as required to progress engineering work. Recommended process improvements to reduce unnecessary waste. Provided technical direction of system development methodologies to improve technical performance.

Trained junior engineers in workstation design and material handling. Monitored and tracked project progress to support timely completion. Established and enforced project timelines and deadlines. Managed various IT projects to meet deadlines and customer requirements. IT System Administrator & Network 04/2018 to 05/2020 ITS Congo – Pointe-Noire, Congo

Worked with users to determine areas of technology in need of improved usability. Provisioned new software and hardware for use, following established security policies. Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.

Monitored networks and network devices to resolve technical problems quickly. Planned and implemented upgrades to system hardware and software. Diagnosed and executed resolution for network and server issues. Researched and recommended new technologies and strategies for improving system performance.

Implemented, developed and tested installation and update of file servers, print servers and application servers.

Analyzed network traffic and performance metrics to optimize system performance. Implemented and maintained virtual private networks. Designed and evaluated WAN and LAN connectivity technologies. IT Technician 03/2016 to 04/2018

ITS Congo – Pointe-Noire, Congo

Maintained office PCs, networks and mobile devices. Monitored systems in operation and quickly troubleshot errors. Set up PCs, projectors and microphones for use in video conferencing rooms. Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

Established, repaired and optimized networks by installing wiring, cabling and devices. Performed troubleshooting and repaired peripheral devices such as printers, scanners and

[Type].

Explained technical information in clear terms to non-technical individuals to promote better understanding.

Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.

Configured systems according to prescribed software and hardware frameworks. Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.

Performed troubleshooting to correct computer hardware and software malfunctions. Linked computers to network and peripheral equipment. Set up and maintained user accounts and client access. Performed installation, maintenance and repair for complex internal computer hardware and various software applications.

Used diagnostic tools to identify hardware failures and replace non-functional components. Recommended new and replacement hardware and software purchases. Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.

Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.

Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software. Recovered critical information from data back ups to restore functionality. Explained technical information in clear terms to promote better understanding for non-technical users.

Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.

Served as backup for staff members, responding to system failure and maintenance emergencies.

Diagnosed and troubleshot hardware, software and network issues. Configured hardware, devices, and software to set up work stations for employees. Installed and configured operating systems and applications. Installed, configured and maintained computer systems and network connections. Configured and tested new software and hardware.

ERP Specialist 02/2013 to 03/2016

ITS Congo – Pointe-Noire, Congo

Taught end users to navigate ERP system by developing and presenting training sessions. Implemented new ERP systems based on accounting requirements and user needs, assisting with system builds, testing and deliverables.

Supported smooth launch and user experience through functional end user testing and interface testing.

Assisted customers with assessing and defining key business processes, policies and procedures. Managed customer expectations and relationships through easily understood explanations and clear communication.

Coordinated data conversion with internal and customer resources. Resolved issues and escalated problems with knowledgeable support and quality service. Implemented and maintained virtual private networks. Designed and evaluated WAN and LAN connectivity technologies. Education

Bachelor of Science: IT Engineering 08/2011

Institut Universitaire Des Technoligies Fotso Vict - Bandjou, Cameroon Associate of Science: Business Information Systems. 08/2009 Institut Universitaire Des Technoligies Fotso Vict - Bandjoun, Cameroun High School Diploma 06/2007

College Polyvalent Billingue Martin Lutter King - Bafoussam, Cameroon

Contact this candidate