Customer Service Call Center
Resume:
JULIE MORENO
Tempe, AZ *****
*********@***.***
CAREER OBJECTIVE
To join an organization that is focused on the future and offers a constructive workplace for communicating and interacting with customers and people.
COMPUTER SKILLS
MS Outlook; MS Office; Excel
QUALIFICATIONS
Values confidentiality, self-starter, motivated, reliable and committed.
Excellent ability to communicate effectively with customers and staff.
Responsive, organized, customer service minded and a team-player.
Ability to work with little supervision and make solid decisions.
EMPLOYMENT
Friendship Village - Tempe, AZ
Receptionist - 03/14-present
Responsible for providing front line customer service support and information to residents, visitors, and team members. Which includes, greeting visitors, serving as a communicator in emergency situations, and receiving incoming phone calls and performing clerical/office support duties.
Qwest Communications - Phoenix, AZ
Dispatch/Load Specialist - 04/98-09/11
Worked in a office environment meeting customer demands for service. Dispatched technicians to repair, provide new service orders, or arrange for necessary repairs in order to restore service and schedules. Fast paced high pressure environment to provide service to customers. Interacted with various departments, vendors and customers on a daily basis.
Repair Call Center - 02/93-04/98
Worked in fast paced high pressure office environment receiving inbound calls to insure customer satisfaction is met. Responsible for providing technical Tier II resolution for customer reported trouble tickets and assistance to other internal Qwest organizations. Interfaced with internal Qwest departments, outside vendors, carriers, and end use customers. Direct impact on the resolution of complex trouble situations.
Operator Directory Service- 06/80-02/93
Fast paced office environment receiving inbound calls requesting telephone numbers for businesses or residential customers.
EDUCATION
McClintock High School, Tempe, AZ – Diploma
Qwest - Completed numerous in-house courses required
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