Customer Support Operations Manager
Resume:
Johnnouy Clarke
New Castle, DE *****
**************@*****.***
Diligent professional with strong typing, spelling, and grammar skills, coupled with years of proficiency in computer usage and internet knowledge. Proven track record of providing consistent customer support for over six years. Collaboration is at the heart of my work ethic. I am skilled in cross- functional teamwork, working seamlessly with developers, engineers, and other stakeholders to deliver comprehensive and effective support. Additionally, I am committed to maintaining a positive and empathetic attitude, understanding that technical issues can be frustrating for users. I am a continuous learner, staying up-to-date with the latest industry trends and technologies. This enables me to swiftly adapt to new platforms and software. They say attitudes predict behavior. If that holds true, I am sure to be a worthy candidate for this opportunity.
Work Experience
Digital Operations Manager
Feedback Fanatics LLC - New Castle, DE
June 2023 to Present
• Establish and optimize digital infrastructure, ensuring seamless operations.
• Drive client acquisition, expanding user base and fostering revenue growth.
• Manage user plans, application access, availability, and performance.
• Address technical issues promptly, ensuring high customer satisfaction.
• Contribute to the company success and reputation through effective service delivery.
• Efficient onboarding of new customers, providing comprehensive training and support. IT Consultant
Freelancer
January 2020 to Present
• Tailor solutions to address specific business challenges or opportunities.
• Recommending hardware, software, systems, or process improvements.
• Implementation of recommended solutions.
• provide training to the client's staff on how to use new systems or technologies effectively.
• provide ongoing support, especially during the transition period after a new system is implemented.
• Keeping up-to-date with the latest technology trends and innovations. Brand Consultant
Freelancer
January 2020 to Present
• Uses colors, shapes, and other visual elements for products and promotions.
• Collaborated with clients to develop brand messaging and communication strategies.
• Provided strategic guidance to clients in developing and maintaining a cohesive brand identity.
• Monitored and analyzed market feedback and data to recommend adjustments to brand strategies.
• Developed and crafted visually appealing brand elements, including logos, business cards, and product mock-ups, to enhance overall brand identity and market presence.
• Website design.
• Branding oversight and advice.
• Website maintenance and management.
• Search Engine Optimization.
• Social media content management.
Presales Engineer
Any3connect - Kingston
February 2020 to January 2021
• Formed strong bonds with customers' on-site technical staff to foster trust and retain business relationships.
• Maintained compliance for all projects, confirming adherence to both standards and alignment regulations.
• Liaised with suppliers and third-party service vendors to maintain accurate, up-to-date pricing list for sourced components
• Created technical diagrams for proposals using Microsoft tools.
• Translated client requirements into documentation for product management teams, producing all necessary ephemera.
• Identified sales opportunities by assessing environment and devising and implementing winning strategy.
Research Assistant Intern
University of Technology - Kingston
March 2019 to December 2019
• Researched and design the layout and architecture of a High Performance Computer (HPC) that uses parallel processing techniques for solving complex computational problems.
• Focused on using parallel processing algorithms to test parallel computational techniques.
• Performed troubleshooting and research over course of 6 months to test performance and documented all findings.
Education
Bachelor of Science in Information Technology
University of technology - Jamiaca
August 2016 to May 2020
Skills
• Analytical thinking
• Strong communication
• Presentation and word processing
• Client Relationship Management
• Continuous Learning and Adaptability
• Troubleshooting and Problem-Solving
• Creativity
• Pre-sales
• Proposal Writing
• Website management
Certifications and Licenses
ConnectWise Manage Services Provider (MSP)
Fortinet Network Security Expert (NSE) Institute
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