Receptionist/ office assistant

Pamela Graham

Mount Rainier, MD

**********@*****.***

Cell 240-***-****

SUMMARY

Highly organized, efficient, and detail-oriented professional with a strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, customer service best practices, and operational protocols.

KEY SKILLS

•Organizational Skill

•Multitasking ability

• Resourceful

•Receptionist

•Call Center

•Customer Service

•Microsoft Outlook

•Windows 10

•Teamwork Oriented

PROFESSIONAL EXPERIENCE

SPARKS GROUP INC, Washington, DC

Receptionist/ Front Desk

2023- Present

•Greet visitors/order and maintain office supplies and stock supply closet, cafe, pantry,

and, coffee station.

•Maintain conference room and scheduling, show rental space to potential clients.

•Sort incoming mail and place it in mailboxes.

•Accept packages/deliveries.

•Receive and deliver faxes promptly.

ANGARAI Greenbelt, MD

Facilities Coordinator Assistance 2022 – 2023

•Kept the facility in operation to the required ANGARAI and external establishment standards.

•Posted outgoing emails and important documents.

•Made office supplies purchases and ran errands as needed.

•Data Entry input of purchases and credit card receipts for the CEO/ expense reports.

•Provided support and attended staff meetings/training (supplies, refreshments. etc.

ANGARAI Silver Spring, MD

Test Center Navigator 2022 – 2022

•Assigned test kits.

•Captured client information.

•Answered questions, ensure re-packing, and support non-English speaking patients throughout the testing process.

•Ensured consent forms are completed.

•Made sure supplies, (test kits, forms, disinfectants, collection boxes) are appropriately labeled and drop-off in the correct collection boxes/bags.

.

Maxim Healthcare Service Silver Spring, MD

Patient Curbside Pre-Registrant 2020 – 2021

•Provided Registration intake at testing sites.

•Used a Mac tablet to enter participants, information before directing them to the testing table.

•Assisted with the collection of test samples.

•Provided help with set-up and takedown of sites,

•Followed protocols by staff at sites.

Museum of the Bible Washington, DC

Digital Guide Technician / Guest Experience Associate 2017-2020

•Delivered outstanding customer service by inviting all people to engage with the bible.

•Performed device navigability demonstrations and disburse handheld digital guides to daily museum visitors.

•Took inventory of digital guides troubleshoot problems with patrons, and provided feedback to the software development team about functionality and performance issues.

•Served as the main source for the museum’s information for guests as they enter the exhibits or one of our paid attractions by scanning their tickets for entry.

•Maintained a high level of focus to ensure the safe operation of the museum rides and attractions.

Capitol Concierge Inc. Rockville, MD

Concierge 2012 – 2016

•Consistently demonstrated superior customer service and a genuine desire to serve.

•Warmly greeted and directed guests and tenants arriving to or departing from the property.

•Issued name badges, opened, sorted, and distributed daily mail and placed them in mailboxes, filed and assist in tracking packages, date stamping, and prepare checks to log for submission to accounting.

•Manage incoming and outbound calls providing questions regarding local activities, directions, transportation, restaurants, personal shopping, dry cleaning; and other services.

EDUCATION

Woodrow Wilson, Senior High School Washington, DC

High School Diploma

General Communication Inc,

Attended Rockville, MD

COMMUNITY SERVICE

Food and friends, DC Volunteer

Department of Social Service, Former Volunteer

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