rick wa trowbridge <ad2w8t@r.postjobfree.com>

Resume 3

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rick trowbridge <ad2w8t@r.postjobfree.com> Thu, Jan 4 at 3:36 AM To: rick trowbridge <ad2w8t@r.postjobfree.com>

blob:https://builder.resume.co/02827967-42f9-4b44-94af-bc4046227488 Sent from my iPhone

Richard -Trowbridge -Customer service _ sales .pdf rick wa trowbridge <ad2w8t@r.postjobfree.com> Thu, Jan 4 at 10:14 AM To: <ad2w8t@r.postjobfree.com>

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Richard -Trowbridge -Customer service _ sales .pdf rick wa trowbridge <ad2w8t@r.postjobfree.com> Thu, Jan 4 at 10:15 AM To: Bob Trowbridge <ad2w8t@r.postjobfree.com>, Bob Trowbridge <ad2w8t@r.postjobfree.com>

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Richard -Trowbridge -Customer service _ sales .pdf rick wa trowbridge <ad2w8t@r.postjobfree.com> Thu, Jan 4 at 10:19 AM To: <ad2w8t@r.postjobfree.com>

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Richard -Trowbridge -Customer service _ sales .pdf

<ad2w8t@r.postjobfree.com> Thu, Jan 4 at 1:57 PM

To: rick wa trowbridge <ad2w8t@r.postjobfree.com>

PROFESSIONAL SUMMARY

I have worked over 30 years in client-centric roles, including customer service, mortgage broker, and education. I am self-motivated, punctual, and attentive to detail. I am adaptable to change and a leader when needed and a team player all the time. I quickly adapt to new skills and responsibilities, and need little to no supervision ongoing. I excel at listening and learning, and ultimately am an analytical thinker who wants to solve the problem. EMPLOYMENT HISTORY

February 2016 – January 2024

Client-first customer specialist (remote), Citibank, Jacksonville FL Successfully handled over 100 inbound calls daily from high-value, gold-tiered credit card accounts and bank customers.

Excelled and consistently led individually across organization in all applicable metrics: sales, compliance, handle time, survey scores.

Designed and implemented new strategies to assist teammates in boosting the team to the number one spot in North America month after month.

Continuously provided fast and friendly customer service and sales according to the business model of the company.

Received numerous commendations from managers and top-tier executives, including Sales Associate of the Month for multiple months and top-box client survey results. April 2006 - April 2009

Licensed mortgage broker, River City Mortgage, Jacksonville FL Excelled at loan originations, cold calling, and producing leads that resulted in sales. Worked alongside all clients and homeowners throughout the process to initiate and close personal home loans and home equity lines of credit.

April 1986 - January 2016

Co-owner/manager, Early Start Preschool Curriculum, Jacksonville FL Assisted with design, and coordinated production and distribution of a monthly preschool curriculum for daycares and elementary schools nationwide.

Operated an offset press, collator, booklet maker, and other equipment to produce the curriculum and then ship monthly via US mail.

Responsible for customer records, including contact by phone, email, and US mail for collection of past due accounts, sales of new accounts, and troubleshooting and solving existing account issues. EDUCATION

September 1985 – May 1990

Graduated with honors, Sandalwood High School, Jacksonville, FL January 1991 – January 1993

Attended Florida State College of Jacksonville (formerly Florida Community College of Jacksonville) SKILLS

Self-motivation Problem solving Communication Analytical thinking Attention to detail Teamwork Leadership Adaptability Customer Service Sales Mortgage Brokering Loan Origination Cold Calling Print Production

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