Customer Service School Bus
Resume:
Deana Schinkoeth
School Bus Driver / Dispatcher
Oakdale, MN 55128
********************@***********.***
Hard-working and outgoing Customer Service professional with over 20 years of experience and a background in management, bookkeeping, and driving who is seeking a position with a well-respected local business
Work Experience
Service Coordinator/Dispatcher
Schadegg Mechanical - South Saint Paul, MN
January 2017 to Present
Dispatching our service guys to the jobs they get assigned to Take all service emergency calls
Make collection calls to the business we have done work for and not been paid Read reports of what our techs have done at the job site. Then recreate the bill/invoice and mail it out. Koo ok
Lead Dispatcher
Newtrax - Vadnais Heights, MN
January 2016 to Present
Lead dispatcher at fast paced transportation company that specializes in transporting special needs adults.
Answers all incoming calls from parents, group homes and job sites Billing for clients and companies we transport for Routing all incoming clients or current clients
School Bus Driver / Dispatcher
ISD 622, North - Saint Paul, MN
1999 to 2014
• Drove students to and from school and special events
• Routed students using Versatrans software during both the school year and summer, including special needs students
• Monitored students and enforced District policies and rules of conduct
• Dispatched drivers for regular routes and special events
• Answered the phones to respond to parents and schools with more information
• Reported behavior issues and other concerns to supervisor
• Performed daily vehicle inspections, and ensured the bus is operating correctly
• Conducted complete post-trip interior inspection of school bus for remaining students before leaving bus
• Inspected vehicle, and identified vehicle problems requiring additional maintenance and repair
• Cleaned the bus interior, swept the floors, and cleaned windows and seats.
• Completed all required written reports on a daily basis Head Cashier
Rainbow Foods - Maplewood, MN
1991 to 1999
• Hired and managed over 50 cashiers and maintenance crew and was responsible for scheduling hours, counting tills, and making bank deposits
• Audited the books for other Rainbow Foods locations
• Assisted in resolving customer complaints to ensure they left satisfied
• Providing excellent customer service at all times
• Answered or referred questions and respond to customer requests as needed
• Brought customers to location of item when necessary
• Performed price checks
• Responded to customer assistance needs and calls promptly
• Monitored and ensured prompt, courteous, and accurate customer relations Education
Century College - Mahtomedi, MN
High School Diploma in North
North High School - Saint Paul, MN
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