Customer Service Flight Attendant

Dorothy S. Tupa

Evanston, IL 847-***-**** *******@*****************.***

Summary

Newly trained flight attendant with a passion for providing excellent customer service, while ensuring customer safety. A history of effectively interfacing with customers having a service driven mindset.

Experience

Air Wisconsin Chicago, IL

Flight Attendant September 2023 - Present

Identify, document and analyze cabin maintenance issues by conducting both pre-flight checks and cabin checks prior to departure and promptly report any findings to the Pilot in Command.

Explain the use of safety equipment to passengers and deliver presentations on safety protocols to ensure compliance with federal regulations during all flight activities.

Resolve passenger conflicts during flights including issues with disorderly travelers and medical emergencies

Deliver high quality customer service and support to passengers, communicate with empathy and patience and provide customer solutions to passenger issues.

Keep the galley neat and tidy. Properly stock after each flight for the next flights in flight service to customers.

Successfully completed ground school and IOE training. Served the American Eagle Brand CRJ 200.

Sheahan & Company, LTD. Chicago, IL

2002 - 2023

A provider of promotional products used as a sales incentive within corporations.

Principal/Sales Manager

Execute promotional strategic plans to client satisfaction.

Build strong relationships within the sales and marketing departments of clients.

Manages all aspects of business including business strategy, marketing, sales, operations, customer service, and accounting functions.

Successfully launched business within one year, which entailed cold calling, researching the right product for the client within their budget

Received top evaluations from clients in the areas of problem solving, creativity, and customer service.

Maintained business relationships with such companies such as Zep Manufacturing Company (20 years), Walgreen Company (7+ years), Browman Development Company (10+ years), Kite Development

Utilize selling tools and technology to sell across all channels effectively

Cultivated the client relationship through personalized connection

Acquire and build client base through forming relationships with new clients and by retaining existing clients

Neiman Marcus Chicago, IL

Sales Support 2001 to 2023

Provide and streamline logistical support for sales personnel to execute superior customer satisfaction

Create operational efficiencies in inventory management that maximized delivery of merchandise on time and maximized profits

Greet and welcome clients and connect with them in a friendly and meaningful way

Assist in operational tasks (actively maintain selling floor, fill in stock, clean fitting rooms, return merchandise to other departments)

Partners with others to provide the best client experience

Actively create a positive work environment through teamwork and collaboration

Maintain positive working relationships throughout the company

Gustafson/Shields Advertising, Inc. Chicago, IL 1985 - 2001

A provider of effective advertising campaigns for recruitment and business clientele.

Senior Account Manager – Recruitment Advertising

Started up and managed the Recruitment Advertising Division

Grew business to annual billings in excess of $2 million per year.

Created new business through cold-calling and client referrals.

Maintained business relationships for 20+ years

Education

BS-Bachelor of Science in Marketing, Saint Louis University, Saint Louis, Missouri

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