Danita M. Crosson

313-***-****

ad2w6o@r.postjobfree.com

PROFESSIONAL SUMMARY

Accomplished manager across several fields. Adept at communication, retention, training and goal setting. Skilled in providing creative and efficient solutions in various industries.

EDUCATION

Southern New Hampshire University, October 2023-present

Bachelors of Arts, Psychology

WORK EXPERIENCE

Henry Ford Health Systems March 2023- present

Contact Center advocate I

●Greet patients with a welcoming tone

●Schedule appointments

●Send messages to physicians/clinics

●create/update patient charts

●Transfer calls to appropriate clinic/physicians

●Maintain quality expectations

●Follow protocols when handling calls

Target, Warren Mi. September 2022-January 2023

Fulfillment Team

●Greet customers in a timely manner while working the floor

●Assist customers in locating items across departments

●Respond to customer inquiries and troubleshoot solutions

●Retrieve items from the back room or other storage places for customers

●Assist customers in checking out when needed

●Select items for customer orders and prepare them for pick up or shipping

●Deliver customer orders for pick up or drive up, including delivering customer items to their vehicle

●Clean and replenish necessary work area items

●Stock and remove items from the sales floor as necessary

FedEx Ground, Livonia Mi. July 2020-September 2022

Operations Training Specialist

●Manage the training curriculum for all employees in the facility

●Ensure Package Handler training events are properly prepared and executed with established materials within established timelines

● Monitor continuous on-the-job training of employees, as needed, by demonstrating proper training with them on the dock and guiding managers on effective training methods

●Manage and lead weekly Package Handler retention team meetings

●Provide training, follow-up coaching and feedback to managers based on individual needs and development opportunities

●Work with the facility Senior Manager, District Staff and the PGH University to determine training gaps

●Respond to requests for and questions about training initiatives in a timely fashion

●May conduct or assist with Package Handler orientation sessions

Growing Minds Learning Center, Detroit, Mi. September 2019-April 2020

Transportation Driver

●Transport students from home to school according to predetermined schedule

●Coordinate driving routes and communicate arrival and departure with parents

●Weekly vehicle maintenance and upkeep including fueling, cleaning, and sanitizing

M.O.S.E.S., Detroit Mi. September 2018-September 2019

Community Organizer

●Recruit, train and equip individuals to work within a team to achieve communal goals

●Coordinate teams of canvassers across the city of Detroit

●Partner with similar local organizations to host events, hold trainings, and build a base of volunteers and community leaders

●Lead weekly/monthly community engagement activities including protests, marches, voter hubs, and town halls

●Attend national trainings with partner organizations

Growing Minds Learning Center, Detroit Mi. December 2017-September 2018

Assistant Caregiver

●Organize learning activities for students

●Daily intake and release of students including updates on daily activities to parents

●Assist lead teacher in preparing and arranging the classroom and play areas, serving meals, and completing personal tasks

R.X. Optical, Allen Park, Mi. October 2013-September 2017

Assistant Manager

●Schedule customer appointments and collect and process insurance information

●Coordinate customer referrals to ophthalmologists

●Manage patient/customer files and input insurance information

●Engage customers around new products and promotions on various eyewear

●Assist, measure and fit patients/customers for recommended eyewear

●Manage the daily functions including opening/closing operations of a retail environment

●Prepare and deliver nightly bank deposits

●Manage customer complaints and problem solving

●Train new employees in daily operations and company standards

ADDITIONAL EXPERIENCE

●American Board of Opticianry Certified (valid until December 2017)

●Administrator: Strive Church (2017-present)

●Featured contributor: “Greatness Unleashed:Inspire. Instruct. Inform. Impact” by DeAndre Riley (2014), “A Journey For Us Through God’s Grace and Mercy” by Lateese Moore (2020)

●Member of Collective Vérité (2017-present)

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