Customer Service Representative
Resume:
Samantha DePaul
Clarks Summit, PA
*********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Activity Coordinator
Elan Skilled Nursing and Rehab - Scranton, PA
July 2019 to Present
Life Enrichment Coordinator
• Responsible for engaging residents in activity programs offered throughout the day
• Assist the CNA’s and Dietary department with the feeding of residents
• Document resident participation and changes in their development
• Attend weekly meetings for the department
Customer Service Representative
Genomind - King of Prussia, PA
March 2023 to September 2023
Made outbound calls and took inbound calls daily.
Customer service duties to help patients daily
Send and received emails
Attended weekly meetings via zoom/teams.
Used computer systems daily.
CNA - Certified Nursing Assistant
Elan Skilled Nursing and Rehab - Scranton, PA
August 2016 to June 2019
Responsible for assisting residents with their daily activities and support their participation in activity programs.
Feed the residents according to their diet restrictions. Bathe residents and utilize lifts during transports. Log all information needed in an organized manner. Therapeutic Recreation Assistant
ACTS Retirement Life Communities - Lower Gwynedd, PA July 2007 to August 2016
Responsibilities
Responsible for preparing and posting the community's monthly calendar of events. Participate in conferences and other educational programs in order to enhance professional growth/ development.
Implement activities for residents in the skilled care unit. Assist CNA's with their clinical work on a daily basis and cover CNA shifts when needed. Accomplishments
I got to enhance my professional growth working with a whole population of people. I got to give residents activities to make their days better while in a skilled care unit. Skills Used
Problem solving and working with a variety of personalities. Receptionist
Philadelphia Institute of Dermatology - Fort Washington, PA April 2015 to June 2016
Responsibilities
Answered Phone calls
Setting up appointments for clients
Documentation, Filing, and input notes
Accomplishments
Working on the computer
Inputting information into the computer
Answering phones calls and being able to talk professional with patients. Scheduling appointments for the patients.
Skills Used
Answering the phone
Being a friendly person to the patients.
Education
Associate in Human Services (Gerontology)
Montgomery County Community College - Blue Bell, PA 2010 to 2012
Certificate in CNA
ACTS University - Lower Gwynedd, PA
2013
Skills
• Typing
Certifications and Licenses
CNA
April 2013
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