Procedure Scheduler

REBECCA HIRE

***** * ***** ***** • Elkhart, IN **514 • 574-***-**** • *******.*****@*****.***

OFFICE ADMINISTRATIVE ASSISTANT

APPOINTMENT MANAGEMENT · ACCURATE MESSAGE TAKING · CUSTOMER RELATIONS

SUMMARY OF QUALIFICATIONS

A diligent and detail-oriented professional with extensive knowledge of all office functions and solid background in the education and medical fields. A proactive leader offering broad experience in process improvement, quality, and people management. Demonstrates solid business knowledge and propensity to initiate positive change. Works well on multiple projects under tight deadlines without compromising quality and comfortably responds in stressful situations. Consistently ensures high levels of customer satisfaction in fast-paced, deadline-driven environments.

PROFESSIONAL EXPERIENCE

BMG Advanced Cardiovascular Specialist at Riverpointe • Elkhart, IN March 2020-Present

Procedure Scheduler

Verified insurance with patient for prior authorization

Scheduled test exams ordered by the provider

Scheduled procedures ordered by the provider

Maintained an effective working relationship with other departments, physicians and their office staff

Followed all policies regarding HIPPA guidelines

Blue Gate Catering • Shipshewana, IN August 2018-August 2021

Banquet Server

Served as a cater for events and concerts

Saint Joseph Regional Medical Center • Mishawaka, IN February, 2012-August 2021

Switchboard Operator

Operates multiple-line console to answer, transfer, and relay incoming telephone calls and assists in placing local & long-distance telephone calls for colleagues as well as physicians

Announces all emergency codes via public address system, STAT calls, notifying appropriate hospital personnel and/or outside agency personnel for quick response. Monitors all alarm panels including emergency data computer and notifies appropriate personnel when an alarm is activated.

Provides after-hours answering service for SJPN, and other physician offices and paging the on-call physician via digital/alpha pagers with correct messages.

OSMC • Elkhart, IN November 2018-November 2019

Switchboard Operator

Answer and transfer internal and external calls, intake prescription refill requests and messages and forwarded to the nurse

Macy’s Department Store • Mishawaka, IN November 2018-February 2019

Jewelry Associate

I worked in the jewelry department during the holiday season.

South Bend Orthopedics • South Bend, IN October 2017-July 2018

Patient Care Specialist/Phone Triage

Schedule patient appointments.

Print off imaging orders and surgery orders for patients to get scheduled.

Assist the provider's and the rest of the medical staff with obtaining records from other facilities.

Provided phone triage during clinic operations for patients by consulting, gathering information, evaluating patient needs over the phone and entering of accurate patient data.

Urology Associates of South Bend • South Bend, IN November 2015-October 2017

Telephone Operator

Answers and processes incoming telephone calls received on 15 lines

Ensures phone lines are properly transferred

Take messages for personnel or physicians as needed

Schedules appointments for patients, accurately updates patients demographics, insurance information, obtains referral authorizations when needed, documents New Patient Intake Sheets, and assist in maintaining Wait List

Assembles and sends, according to HIPPA guidelines, new patient packets

Goshen Hospital • Goshen, IN January, 2005-November 2015

Switchboard Operator

Operates multiple-line console in order to answer high volume of inbound calls, transfer, and relay incoming telephone calls and maintains a response rate swiftly

Announces all emergency codes via public address system

Provides after-hours answering service for Goshen Physicians Network

Shepard Swim School • Elkhart, IN December, 2014-May 2015

Swim Instructor

Incorporated fun and learning while training students using a curriculum that has a 99% success rate in teaching swim lessons

Crossroads Healing Arts • Elkhart, IN June, 2013-January, 2015

Medical Receptionist

Answers telephones and responds to and sends faxes

Gathers information from patients upon their arrival by having them fill out forms

Schedules patients for upcoming doctor visits

Receives patient payments and records transaction in database; provides receipts to patients

Ivy Tech Community College • South Bend, IN August, 2010-May 2013

Corporate College Office Assistant

Administrative Assistant to Executive Account Manager

Provides assistance and information for student and faculty inquiries

Coordinates meetings and maintains proper minutes/documentation

Initiates and maintains student records and filing system. Will also provide faculty with pertinent information relating to new forms, procedures, deadlines, etc. in a timely fashion

Maintains office equipment and supplies for department

Leaps and Bounds Gymnastics • Elkhart, IN May, 2010-May, 2013

Dance/Gymnastics Instructor

Trained students ages 3-17 in all aspects of gymnastics, dance, and cheer tumbling relative to students ability, coached during assigned event-choice workouts

Goshen Hospital • Goshen, IN MAY, 2007-MAY 2008

Admitting/Registrar

Responsible for accurately obtaining complete demographic and financial information on all patients being admitted for a hospital service, obtains necessary signatures on all required documents and insurance forms, obtains verification of insurance benefits, and may notify admission review companies to obtain pre-certification benefits approvals

Elkhart YMCA • Elkhart, IN May, 2008-May 2010

Dance Teacher

Instructs pupils in various forms of dancing. Observes students to determine physical and artistic qualifications and limitations and plans programs to meet students’ needs and aspirations

Explains and demonstrates techniques and methods of regulating movements of body to musical or rhythmic accompaniment, and drills pupils in execution of dance steps

VOLUNTEER EXPERIENCE

YWAM (Youth with a Mission) • PAIA, HI/MAUES, BRAZIL January, 2004-June, 2004

DTS (Discipleship Training School)

Feed The Hungry with LeSea Ministry • South Bend, IN May 2, 2018 – May 2021

Volunteer

EDUCATION

Bethel College, Mishawaka, IN Bachelor of Arts Conferred May 2008

Concord High School, Elkhart, IN Business Studies Conferred June 1999

CERTIFICATES

TESOL Business Certificate, TESOL Advanced Certificate, TESOL Children Certificate

Substitute Teaching Certificate for the State of Indiana and the State of Michigan

Licensed Life and Health Insurance for the State of Indiana and the State of Michigan

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