IKRAM PATEL **** Stillwater Court • Bowling Green, KY 42103

270-***-**** • ad2w4x@r.postjobfree.com

EDUCATION

Bachelor of Science in Pharmacy, May 1992

ST. LOUIS COLLEGE OF PHARMACY, St. Louis, MO

Master of Business Administration, June 2010

WESTERN KENTUCKY UNIVERSITY, Bowling Green, KY

CERTIFICATIONS

Leadership Studies Certificate, Western Kentucky University Certified Hotel Administrator, American Hotel & Lodging Educational Institute, Registered Pharmacist, States of Kentucky & Tennessee PROFESSIONAL & COMMUNITY AFFILIATIONS

Member, American Pharmaceutical Association (2016-2019) Planning Committee Member, Indo-Kentucky Chamber of Commerce (2010 - 2014) Board Member, Cave City Tourism Commission (2007 – 2012, 2019 – Present) EXPERIENCE

Sheldon’s Express Pharmacy, Bowling Green, KY 2019 to Present Staff Pharmacist

Fill prescriptions for customers, and counsel customers about their prescription medications, including possible side effects and potential drug interactions.

• Increased pharmacy’s patient counseling efforts by implementing new protocols and best practices.

• Increased prescription volume and net sales.

• Improved customer experience, which led to stronger satisfaction ratings and fewer customer complaints.

• Helped to develop a more positive work environment by spearheading hands-on efforts to improve accountability and professionalism.

Vikas Hotel, Inc., Cave City, KY 1998 to 2019

Investor/Developer

Directed construction of five hotels in Southcentral Kentucky, while collaborating with teams of architects, contractors, bankers, suppliers, and accountants. Managed franchise requirements. Negotiated financing. Worked within a budget to finish projects in a timely manner. Assisted to assemble management teams to run day-to-day operations. Wal-Mart Pharmacy Store #282, Franklin, KY 2018 to 2019 Staff Pharmacist

Filled prescriptions for customers, and counselled customers about their prescription medications, including possible side effects and potential drug interactions.

• Increased pharmacy’s patient counseling efforts by implementing new protocols and best practices.

• Increased involvement in the business community through the addition of community-based programs. Wal-Mart Pharmacy Store #299, Bowling Green, KY 2009 to 2018 Pharmacy Manager

Managed a staff of 12 technicians and 2 pharmacists. Monitored all aspects of retail pharmacy operations, including inventory management, customer relations, employee morale, human resource management, cost control, and regulatory training. Ensured compliance with DEA and both state and federal regulations. Held monthly staff meetings and addressed concerns one-on-one.

• Increased both sales and net profits, growing volume 3% year-over-year from 2,800 existing weekly scripts.

• Improved employee morale and department stability by creating a friendlier and more customer-service minded work environment.

• Improved customer satisfaction ratings within 4 months by improving in-stock availability of pharmaceuticals.

• Reduced inventory outages of OTC products by liaising with OTC manager.

• Created a positive, working relationship with front store by opening lines of communication with store management, attending front store meetings, and treating associates as customers. V

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