Customer Service Representative

Apple.com

Senior Customer Service Specialist

Yelp

Remote Customer Service Representative

Using phone/email/chat to communicate with Yelp customers. Opens customer accounts by recording account information and verifying HIPPA information.

Maintains customer records by updating all account information including name, address and payment methods.

Resolved product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Maintained financial accounts by processing customer adjustment 2017 - 2023

2011 - 2017

CUSTOMER SERVICE REPRESENTATIVE

Phone Number: (229) 302 - 9153

Email: : ********.******@*****.***

MONALISA MOSELY

PROFESSIONAL EXPERIENCE

#CUSTOMERSERVICEREP #CSR #CUSTOMERSERVICE

#CUSTOMERSERVICEREPRESENTATIVE

IBM

Remote Customer Service Representative

Education: Randolph Clay High School HS Diploma

2009 - 2011

Handled incoming phone calls regarding various service inquiries on client accounts Responded to over 50-100 calls, while consistently meeting performance metrics• Functional support areas that include cash management products and services, online website and mobile app, and general account

Communicated with customers about memberships, benefits and claims via phone, email, and text messaging

Provided customers with with referrals for pharmacies, doctors & dental providers Provided excellent customer service through responsiveness and knowledge Contacted referrals in a professional, courteous, and timely manner Tracked shipments via third party system for medication Maintained HIPPAA information for each customer

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