Customer Service Quality Assurance
Resume:
Ira Williams
Pine Bluff, AR *****
**************@*****.***
Efficiency and customer service excellence with forward thinking leadership. Bringing over 5 + years of experience in field and ready to take on a challenging and growth-oriented role. Work Experience
Resident Specialist
University of Arkansas at Pine Bluff - Pine Bluff, AR November 2020 to Present
Supported personal needs of residents
Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs
Checked identification of all persons entering and exiting facility Responsible for providing direction to staff members in resolving problems which arise with internal or external customers
Trained initial personal, working to establish key internal functions and outline scope of position for the organization
Manage dorm and students. Handle paperwork and assist in all areas relating to the students etc. HACCP Technician
Tyson Foods, Inc - Pine Bluff, AR
March 2014 to January 2022
Control And monitor quality control temperature of the product s, daily Provides assistance to the Quality Assurance Supervisor during training of new employees Monitors and records the temperatures on the production floor and in all product storage rooms Collect and labels all sample bags for the Microbiology Lab Check dates on packing machines and box machines
Performs Pre-Operational inspection of cook side production floor and equipment. Inspections equipment, facility, and grounds for cleanliness, housekeeping, and proper sanitation Monitors hand wash sink, foot wash baths, and box machines Monitors, record, and enforce all customer specifications Education
Some college in Education
University of Arkansas at Pine Bluff - Pine Bluff, AR August 1997 to May 2000
Skills
• Responsible, organized, and self-motivated
• American Sign Language (10+ years)
• Exceptional Customer Service
• Management
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