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Customer Service Quality Assurance

Location:
Pine Bluff, AR
Posted:
January 19, 2024

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Resume:

Ira Williams

Pine Bluff, AR *****

ad2w22@r.postjobfree.com

870-***-****

Efficiency and customer service excellence with forward thinking leadership. Bringing over 5 + years of experience in field and ready to take on a challenging and growth-oriented role. Work Experience

Resident Specialist

University of Arkansas at Pine Bluff - Pine Bluff, AR November 2020 to Present

Supported personal needs of residents

Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs

Checked identification of all persons entering and exiting facility Responsible for providing direction to staff members in resolving problems which arise with internal or external customers

Trained initial personal, working to establish key internal functions and outline scope of position for the organization

Manage dorm and students. Handle paperwork and assist in all areas relating to the students etc. HACCP Technician

Tyson Foods, Inc - Pine Bluff, AR

March 2014 to January 2022

Control And monitor quality control temperature of the product s, daily Provides assistance to the Quality Assurance Supervisor during training of new employees Monitors and records the temperatures on the production floor and in all product storage rooms Collect and labels all sample bags for the Microbiology Lab Check dates on packing machines and box machines

Performs Pre-Operational inspection of cook side production floor and equipment. Inspections equipment, facility, and grounds for cleanliness, housekeeping, and proper sanitation Monitors hand wash sink, foot wash baths, and box machines Monitors, record, and enforce all customer specifications Education

Some college in Education

University of Arkansas at Pine Bluff - Pine Bluff, AR August 1997 to May 2000

Skills

• Responsible, organized, and self-motivated

• American Sign Language (10+ years)

• Exceptional Customer Service

• Management



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