Security Officer Customer Service

AD ANIYAH DUBOSE

ad2w1y@r.postjobfree.com 973-***-**** Newark, NJ 07106

PROFESSIONAL

SUMMARY

Motivated security officer with 3+ years of experience, ensuring safety and comfortability to persons and environments. I thrive on challenges and constantly set goals for myself so that i always have something to strive towards. Being comfortable with settling is not an option for an individual like me. Im always looking to apply my skills and experience to other companies.

SKILLS Self Management

Security Monitoring

Time Management

Active Listening

Written and Oral

Communication Skills

Team Work

Detail Oriented

Organization Skills

Speaking

Coordination

WORK HISTORY Receptionist Allied Universal Security - Newark, NJ 08/2022 - 01/2023 Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices. Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Provided clerical support to company employees by copying, faxing, and filing documents.

Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Organized, maintained and updated information in computer databases.

Scheduled office meetings and client appointments for staff teams. Maintained confidentiality of information regarding clients and company.

Answered central telephone system and directed calls accordingly. Maintained visitor log for entering and leaving facility for security purposes.

Collected and distributed messages to team members and managers to support open communication and high customer service.

Resolved customer problems and complaints.

Managed multiple tasks and met time-sensitive deadlines. Answered phone promptly and directed incoming calls to correct offices.

Corporate Security Officer Prudential Insurance 09/2020 - 06/2022 Company - Newark, NJ

Responded swiftly to security incidents and effectively resolved security issues.

Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs. Managed security policies and procedures to promote safety and security of personnel and assets.

Conducted regular security audits and assessments to identify potential security risks and vulnerabilities.

Monitored and maintained CCTV and access control systems to protect personnel and assets.

Kept team compliant with security protocols and appearance standards.

Unarmed Security Officer McLane Company - 01/2019 - 07/2020 Fredericksburg, VA

Completed full building and grounds patrols every two hours to spot and investigate concerns.

Examined trucks, doors, windows and gates to verify security. Conducted training sessions for new security personnel to facilitate compliance with security protocols.

Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices. Responded quickly to emergency situations to assess and deflect issues.

Patrolled parking lots and garages to determine security of vehicles and property.

Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority. Housekeeping Attendant Hilton Garden Inn Hotel - 04/2017 - 11/2018 Fredericksburg, VA

Polished fixtures to achieve professional shine and appearance. Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies. Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.

Returned emptied garbage receptacles to proper locations. Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.

Engaged with guests on room requirements and amenities to promote overall satisfaction.

Responded to requests from patrons for linens and toiletries. Handled requests for extra linens, toiletries and other supplies. Changed bed linens and collected soiled linens for cleaning. Used chemicals by following safety protocols and procedures to avoid burns and injuries.

Eliminated germs and minimized infection risk with expert bathroom and all surface cleaner.

EDUCATION Westside High School, Newark, NJ 02/2018 High School Diploma

CERTIFICATIONS National CPR foundation, licensed and certified - November 2022

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