Stephanie Gibson-Cosper

High Point, NC *****

ad2w1v@r.postjobfree.com

+1-336-***-****

Looking to apply my 20+ years in the customer service industry to help grow with your company High Point, NC 27265

Authorized to work in the US for any employer

Authorized to work in the US for any employer

Work Experience

Real Estate Agent

Keller Williams Realty - Kernersville, NC

January 2020 to Present

• Assisting clients with the Exclusive Right to Sell and/or the 2-T (Offer to Purchase) when purchasing a property.

• Adhering to all requirements, laws, policies, as required by the NCREC.

• Guiding clients to make educated and informed decisions.

• Time Management and Accessibility. This is key to ensuring your clients best interests.

• Demonstrating and applying fiduciary obligations to buyers or sellers.

• Completed three required POST LICENSING COURSES - allowing me to be a Full Broker.

• Completed Code of Ethics 12/21.

Customer Service/Server

Carter Bros BBQ Inc - High Point, NC

May 2006 to August 2018

• Friendly and Welcoming disposition

• Assisting other team members without hesitation

• Quick, Efficient, Responsible and Reliable

• Solutions to circumstances — not excuses

• Repeat customer’s

• Mindful of TIME - Lunch breaks at times can be limited for customers and it’s imperative that you always keep the customer happy.

Education

Licensed Realtor in Real Estate

Superior School of Real Estate - Greensboro, NC

June 2019 to January 2020

Certified Nursing Assistant I in Nursing / CNA I

Forsyth Technical Community College - Winston-Salem, NC April 2013 to August 2013

High Point Central High School - High Point, NC, US August 1999 to April 2003

Skills

• Customer service

• Pricing

• Property Management

• Marketing

• Typing

• English

• Contract negotiation (2 years)

• Market Analysis

• CRM software

• Microsoft Word

• Basecamp

• Microsoft Outlook

• Outbound sales

• Outbound calling

• HIPAA

• Event Planning

• Salesforce

• Business Development

• Account Management

• Medical terminology (3 years)

• Research

• Analytics

• Outside Sales

• Customer service (10+ years)

• DocuSign

• Clerical experience (10+ years)

• SAP CRM (2 years)

• Customer retention (10+ years)

• Digital Marketing

• Branding

Links

https://www.facebook.com/profile.php?id=100************&mibextid=LQQJ4d Certifications and Licenses

Real Estate License

Real Estate Broker

Assessments

Customer service — Proficient

May 2022

Identifying and resolving common customer issues

Full results: Proficient

Call center customer service — Proficient

August 2023

Demonstrating customer service skills in a call center setting Full results: Proficient

Sales skills — Proficient

August 2023

Influencing and negotiating with customers

Full results: Proficient

Customer focus & orientation — Proficient

May 2022

Responding to customer situations with sensitivity Full results: Proficient

Medical receptionist skills — Proficient

February 2023

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Attention to detail — Proficient

February 2023

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Administrative assistant/receptionist — Proficient February 2023

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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