Customer Service Data Entry

Dalya Aljburi

Phone: 313-***-****

Email: ********@*****.***

Address: **** * ***** **/ ********/MI/ 48186

Objective:

Dedicated Industrial-Organizational Psychology professional with a mission to apply advanced psychological principles to elevate organizational effectiveness. Demonstrating adept research and assessment skills, I specialize in identifying and resolving workplace challenges through meticulous data-driven decision-making. Proficient in organizational development and change management, I am poised to cultivate positive workplace cultures and facilitate seamless transitions. My exceptional communication and collaboration abilities empower me to bridge gaps between leadership and staff, fostering open dialogue and mutual understanding. Committed to continuous professional development, I aspire to be a catalyst for positive change, promoting employee well-being, satisfaction, and contributing meaningfully to the field.

Professional Experience:

Aroma Creperie and Cafe, Westland, MI

Restaurant Manager/Baker

February 2022 to November 2023

Managed day-to-day restaurant operations, overseeing staff, inventory, and customer service. Spearheaded menu development and executed baking operations with precision.

Access Nonprofit Organization, Dearborn, MI

Case Worker (Parent Educator)

January 2021 to December 2021

Provided crucial support as a case worker, offering guidance to parents and facilitating educational programs. Collaborated with a diverse team to address the needs of the community effectively.

Child’s Care, Dearborn, MI

Intern (Internship)

September 2020 to January 2021

Engaged in a comprehensive internship, applying theoretical knowledge in a practical setting. Contributed to various projects focused on child development and well-being

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Pro Care Unlimited, Bingham Farms, MI

Caregiver for Mental Disabled Children

May 2018 to December 2018

Provided compassionate care to mentally disabled children, fostering a nurturing and supportive environment. Collaborated with healthcare professionals to ensure the well-being of each child.

Dearborn Physical Therapy Services, Dearborn, MI

Physical Therapist Assistant

January 2017 to July 2017

Assisted in therapeutic interventions, rehabilitation exercises, and patient care. Demonstrated proficiency in collaborating with multidisciplinary teams for optimal patient outcomes.

Choice Physical Therapy, Southfield, MI

Physical Therapist Assistant

May 2016 to May 2017

Contributed to the development and implementation of physical therapy programs. Demonstrated a commitment to patient well-being and effective communication within the healthcare team.

Henry Ford College, Dearborn, MI

Tour Guide/Data Entry

October 2016 to June 2017

Provided informative campus tours, enhancing the prospective student experience. Efficiently managed data entry tasks, ensuring accurate and organized information.

Education:

Master's in Industrial-Organizational Psychology

Expected Graduation: 2024

Purdue University Global

Bachelor's in Psychology, Minor in Sociology

Graduated: 2021

University of Michigan Dearborn, Henry Ford College

Skills:

Research and Assessment

Organizational Development

Change Management

Data-Driven Decision-Making

Effective Communication

Collaboration and Teamwork

Languages:

English

Arabic

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