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Donna Benner

Experience

Education

Skills

Unifeye Vision Partners Authorization Specialist La Jolla and Hillcrest Ensured charges for services provided were accurately billed to the correct insurance companies via electronic and paper claim submissions

Reviewed accounts receivable to maximize collections including and resubmitting previously denied claims

Adherence to laws and best practices for handling customers and data information Provided excellent communication with handling accounts and balances as well as identifying inconsistencies for both customer and company

Sept 2022- Current

Eye Care of La Jolla Office Manager

Bone Associates Front Office Manager

Ability to plan, develop, organize, implement and direct the day-to-day functions of Eye Care of La Jolla practice to ensure compliance, efficiency, and patient satisfaction Managed staff performance evaluations, interviewing, hiring, and training of new staff Created strategies for practice growth and future plans to achieve productivity and maintain budget goals

Analyzed financial data including revenue, expenses, and budgets for office needs Trained, supervised, and supported office staff, while also covering for sick calls in front and back office

Provided updated records of office expenses and costs Ensured timely and accurate customer service by handling complaints and specific, individualized customer requests

Scheduled shifts, new hire training, and annual employee training Created a positive work environment with open and direct communication Thorough knowledge of office management and basic bookkeeping procedures March 2014- Sept 2022

June 1981- March 2011

CPT experience

ICD10 coding

Problem Solving

Experience with all types of insurances

Pacific College

Certified Medical Assistant

Certified Billing Clerk

June 1981- June 1983

Castle Park High School Sept 1977- June 1981

Eye Care of La Jolla Office Supervisor

Handled insurance billing, referrals, and department authorizations efficiently Communicated promptly with office doctors, staff, and patients to ensure a positive work environment and satisfaction

Motivated staff to exceed performance standards and retention Reviewed and promoted office policies and standards to ensure compliance March 2011- March 2014

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