My objective is to continue my career with an organization that will utilize my skills as a hardworking individual, with great attention to detail, able to multi-task, good communication skills and administrative experience to benefit mutual growth and success for your company.

Work Experience

Process Assistant

Amazon-Plymouth, MI

July 2023 to Present

Family Service Counselor

United Memorial Gardens - Plymouth, MI

March 2022 to July 2023

Duties Include: building relationships, communicating via phone, email, and various computer programs, working with different computer programs such as CRM/Salesforce, memorial designing, time management, booking appointments, help guide families through loss and what they need when it happens, prospecting for families to pre plan, supervising burials, writing contracts, various paperwork tasks, knowing the cemetery, making sure the families are happy with service.

Customer Service Representative

Vericast - Livonia, MI

December 2021 to March 2022

Duties Include: answering phones, having exceptional customer service, learning new computer programs with each bank program we learn, Bank teller knowledge, Microsoft office and Teams, tech knowledge, researching, creating documents, guiding and teaching others.

Assistant Account Manager

Professional Retail Outlet Services - Wixom, MI July 2021 to September 2021

7/21-9/21 Professional Retail Outlet Services: Customer service, managing accounts, calling techs for business purposes and scheduling, calling customer stores, outlook. Microsoft, multiple portals, contacting via email and telephone, creating documents based on task, secretarial work.

Logistics Coordinator

Quality Freight March 2021 to July 2021 booking loads, calling customers emailing customers, shippers, and receivers, building customer relationships, talking to drivers shippers and receivers, tracking, emailing, customer service, getting loads on low bids, negotiating.

Team Leader

Sunglo Restoration

August 2020 to June 2021

customer service, cleaning, invoices, managing time, understanding dynamics of customer relationships, outside companies working together, packing, computer skills

Pharmacy Technician

November 2019 to July 2020

Duties include: computer skills, knowledge of drugs, medical billing, organization, cleaning, customer service, multi-tasking, answering phones, memorizing, coding.

Cook

Bronson Battle Creek

May 2017 to June 2019

Duties included: working on fryers, grill cook, cooking from scratch, cleaning, customer service, food prep, fast paced environment.

Cook

Culver’s-Food Prep/Fryers

September 2016 to July 2017

Duties included: working on fryers in a very fast paced environment. Prepping the food for the day on the weekends including cutting fruit and vegetables, preparing roasts, soups, and other miscellaneous items. Worked in drive-through, custard, buns, register, and hospitality.

Grill Cook

Detroit Medical Center

March 2016 to September 2016

Duties included: working on grill, fryers and having a daily special. Deli including sandwich making, creating special sandwiches, salads, and deserts.

Occasionally working on and prepping patient food.

Secretary

Abundant Community Care

July 2015 to March 2016

Duties included: Answering phones, faxing and making copies, filing and re-design of important documentation. Running errands, maintaining a clean and neat work environment, and etc.

Assistant Manager

Jon’s Place

February 2009 to July 2015

Duties included: Assist and greet all guests and provide menus to all guests and prepare reports for all work and ensure compliance to timeframe. Schedule all dining reservation and make arrangements for various special services and diners and assist to ensure accuracy on all reservations and date. Maintain efficiency of all restaurant activities and ensure customer satisfaction. Perform regular inspection of all dining room services and maintain cleanliness of facility.

File Clerk

Century Tile

December 2007 to November 2008

Duties included: Maintain a day by day productivity log of scanning and indexing activities. Interact with clients, visitors, staff and the public. Copy and fax, sort mail, hand out reports and memos, sort material in accordance with filing system used, stamp files and materials received. Assist with typing as required, in addition to screen and direct incoming calls.

Volunteer Work

Various animal shelters, Salvation Army, The American Cancer Society, and other various non-profit organizations.

Education

GED

Skills

•Computer Skills

•Freight Experience

•Account Management

•Restoration Industry Experience

•Restoration

•Food Preparation

•Medical Scheduling

•Typing

•Cash Handling

•Microsoft Outlook

•Data Entry

•Water Damage Restoration

•Mold Remediation

•Medical Coding

•Medical Records

•Project Management

•Accounts Receivable

•Pharmacy Technician Experience

•Logistics

•Pricing

•Office Management

•Commercial Cleaning

•Cleaning Experience

•Packaging

Certifications and Licenses

Food Handler Certification

Assessments

Medical receptionist skills — Highly Proficient

March 2022

Managing physician schedules and maintaining accurate patient records

Full results: Highly Proficient

Work style: Reliability — Highly Proficient

March 2022

Tendency to be reliable, dependable, and act with integrity at work

Full results: Highly Proficient

Cooking skills: Basic food preparation — Familiar

March 2022

Preparing food, using cooking equipment, and converting ingredient measurements Full results: Familiar

Cleaner fit — Familiar

March 2022

Measures the traits that are important for successful cleaners

Full results: Familiar

Administrative assistant/receptionist — Proficient March 2022

Using basic scheduling and organizational skills in an office setting

Full results: Proficient

Customer service — Proficient

March 2022

Identifying and resolving common customer issues Full results: Proficient

Attention to detail — Proficient

March 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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