Human Resources Team Member

JOAN SMITH

************@*****.*** / H: 504-***-****

**** ****** ******, *** *******, LA 70117

SUMMARY

Human Resources Management professional bringing 14 years of experience promoting open-door environment conducive to superior team morale and performance. Cultural change-management specialist with expertise in training, orientation and on-boarding. Highly skilled in regulatory compliance, benefits administration and operational planning. Committed to promoting diversity and inclusion in employee relations.

Employee engagement

Leadership development

Recruitment and hiring

Compliance

Payroll administration

Personnel records maintenance

Employee Onboarding

Excellent Written/Verbal Communication

EXPERIENCE

Recruiting Coordinator / The Roosevelt New Orleans/ A Waldorf Astoria Hotel / Hilton 9/2019-11/2023

Responsible for recruiting positions for the hotel

Screening of internal/external applicants

Scheduling interviews with Department Managers/General Manager

Attending job fairs and networking.

After the applicant is hired, responsible for processing I9s, new hire paperwork, hiring in system, setting up new hire orientation with Training Director.

Human Resources Coordinator /The Roosevelt New Orleans / A Waldorf Astoria Hotel / Hilton

Coordinating New Hire Orientation

Program Manager for J1 Program (foreign interns)

Entry of new hires into TMX / Unifocus Systems

Benefit Reports

Assist all employees with daily needs – benefit information/direct deposit/tax information/re-setting passwords

Enrolling employees in Go Hilton/Team Member Hotel Discounts

Processing all New Hire information prior to and after Orientation

Create monthly HR Calendars

Responsible for hotel Employee Engagement functions

-Team Member Appreciation Week / Monthly Department Recognitions

-Quarterly Manager/Team Member Nominations

-Coordinating monthly breakfast/dinners for employees

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Human Resources Manager / Lowe's Home Improvement - New Orleans, LA 11/2005 – 07/2019

Produced Store and Market leading results to leverage payroll to forecast by positive 16 basis points at previous year end

HR Business Plan Captain – Led a Partnership with Area Market Director, Area Account Executive, Subject Matter Experts and Vendors to create and facilitate a market wide training event for all stores in the New Orleans and Gulf Cost Market which reached 200 employees and managers

Assisted with crafting leadership development program personalized to challenge and advance current leaders:

Partnered in creating and facilitating Lowe’s University, a program for Lowe’s Store Managers and Assistant Store Managers for the New Orleans and Gulf Coast Market

Educated job applicants of expected job tasks, compensation and benefits to set clear expectations

Achieved consistent improvement in Employee Opinion Scores each year by 3-5 points, resulting in

improved retention rate by 5% over previous year

Interpreted, explained and enforced human resources policies to keep staff in compliance with standards. Held Quarterly training for both upper and mid management staff to ensure understanding and compliance

Remain current on EEO, ADA and other applicable federal and state policies governing employment

Oversaw new employee onboarding procedures from training to development in both online and traditional settings resulting in low turnover rates

Conducted benefits administration for 175 benefit-eligible employees

Addressed inquiries from employees and management regarding employee relation issues in a fair and consistent manner. Achieved an 80% reduction in escalated employee relation issues reported to company hotline during a 12-month period. This was achieved by holding quarterly management employee relation training sessions, both one on one and in a group setting

Supported internal and external programs, cultivating professional relationships with up to 175 employees to uncover opportunities for improvements

Prepared and maintained accurate employment records for 175 member staff

Ran the bi-weekly payroll process

Sales/Reservations / Gray Line Tours Inc. - New Orleans, LA 09/2003 - 08/2005

Sales and Reservations for Gray Line Tours in New Orleans, LA.

Sold tours and made reservations

* Answered questions, pointed out overlooked features, and offered further details about special exhibits so that visitors would be knowledgeable

Built detailed knowledge on New Orleans thoroughly answer guest questions

Entertained visitors and tourists with various props and signs to ensure maximum engagement, fun, and lasting memories

Developed guest relationships to achieve high level of satisfaction

Managed guest financial transactions

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EDUCATION AND TRAINING

Southeastern Louisiana University - Hammond, LA

Associate of Arts: Business Administration

Administrative Skills

Word

Excel

Kronos

TMX

Taleo

Peoplesoft

80 wpm accurate typing

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