Insurance Agent Life

**+ YEARS IN INSURANCE EXPERIENCE

PROFESSIONAL EXPERIENCE

National Agent Alliance June 2016-Present

Life Insurance Agent

Houston, TX

•Handled enrollments for Individual’s benefits.

•Assist Individuals in understanding their benefits including medical, dental, vision, life insurance, disability, accident, critical illness, long term care, flexible spending and/or health savings accounts, employee assistance, and other related programs.

•Answered inquires and assisted employees in making an informed decision for themselves and their families.

Complete Benefit Alliance June 2007-2016

Benefits Counselor/ Case Manager

Birmingham, AL

•Handled enrollments for employees’ benefits.

•Assisted employees in understanding their benefits including medical, dental, vision, life insurance, disability, accident, critical illness, long term care, flexible spending and/or health saving accounts, employee assistance, 401K and other related programs.

•Answered inquiries and assisted employees in making an informed decision for themselves and their families.

•Captured benefit elections and confirmed benefits elected.

•Prepared and provided reports to HR.

•Provided superior customer service in an efficient and timely manner.

•Assisted with call center enrollments, communicating employee benefits on inbound and outbound recorded calls.

•Handled case management for denied benefit claims.

•Fluent in Spanish enabling me to assist Spanish speaking participants.

LICENSE INFORMATION

Insurance License (life, accident, health, AHIP)

TX 1187983

AHIP

EDUCATION

Scarborough High School, Houston, TX

REFERENCES

Clare Jungbauer, Insurance Agent - 210-***-****

Diana Silva, Insurance Agent / Manager - 832-***-****

Brian Bordes, Insurance Agent / Manager - 205-***-****

Leah A. Castillo

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