Michele Morrissey

** ********* **

Dumont, NJ ***28

201-***-****

ad2vwk@r.postjobfree.com

● Detail-oriented Client Success Coordinator with 18+ years of experience in the teleservices industry.

● A team player with excellent time management skills.

● Can also work autonomously to complete tasks with minimal supervision

● Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) EXPERIENCE

DialAmerica, Inc.

Remittance Processing Clerk

2004-2007

● Responsible for the sorting and processing of checks

● Data entry

● Other administrative duties

Fulfillment Coordinator

2007-2013

● Responsible for transmitting client documents

● Ensured accuracy of documents by generating various internal reports

● Other miscellaneous duties

Client Success Coordinator II

2013-2023

● Worked on a team which managed outbound/inbound call centers for various accounts

● Acted as a liaison between client management and DialAmerica’s internal teams

● Was responsible for monthly and adhoc invoices for multiple clients

● Conducted internal and client calibration sessions; provided feedback for improvement

● Generated, analyzed and delivered regular client program reports

● Aided in implementing, coordinating, and managing the set-up of new campaigns for existing clients

● Implemented scripting updates for various clients

● Other miscellaneous duties

EDUCATION

Dumont High School, Dumont, NJ - Graduate

Bergen Community College, Paramus, NJ - Attended information technology related classes

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