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Customer Service General Manager

Location:
Brookline, MA
Posted:
January 18, 2024

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Resume:

DILIP JAGASIA

** **** *** #*** *********, MA ****5 617-***-**** ad2vw6@r.postjobfree.com

Dynamic and seasoned entrepreneur with a proven track record of building, growing, and selling successful businesses. With 30+ years of experience in retail management, brand development, and strategic leadership, I am seeking to leverage my expertise in a new venture or senior management role. Adept at creating business strategies that drive growth, profitability, and customer satisfaction. Experience

Mumbai Spice Boston, MA

General Manager January 2021 - December 2023

• Oversee daily operations of a well-established family restaurant, ensuring a high level of customer service and satisfaction.

• Implement strategic initiatives to increase revenue, streamline operations, and enhance the dining experience.

• Manage a team of 17 employees, fostering a culture of teamwork and professional development.

• Negotiate with suppliers to improve product quality and reduce costs.

• Drive business growth through innovative marketing strategies and community engagement. Walsh Wines Brighton, MA

Founder & CEO November 2005- November 2020

• Built a reputable wine brand from the ground up, creating a strong presence in a competitive market.

• Developed a comprehensive business plan, including market analysis, branding, and sales strategies.

• Managed all aspects of the business, including vineyard operations, production, distribution, and sales.

• Successfully established a loyal customer base and distributed products to high-end restaurants and retailers.

• Negotiated the sale of the business to a prominent businessman, ensuring a smooth transition and continued brand success.

Italian Jewelers Key West, FL

Founder & CEO 1996 - 2006

• Grew a small jewelry business into a $20MM enterprise over the course of 15 years.

• Directed all facets of business operations, including product design, manufacturing, marketing, and sales.

• Established and maintained relationships with international suppliers and distributors.

• Led a team of sales professionals and support staff, promoting a high-performance culture.

• Implemented innovative marketing tactics that significantly increased brand awareness and customer engagement.

• Successfully navigated the business through economic downturns by adapting. Skills

Strategic Planning & Execution, Business Development, Financial Management & Budgeting, Brand Building & Marketing, Operations Management, Team Leadership & Development, Negotiation & Deal Closing and Customer Relationship Management



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